Customer Service News

Twilio has announced the launch of a new Flex SDK, allowing enterprises to integrate contact center functionality directly into their existing applications. The move includes an integration with Salesforce’s Agentforce Service..

8×8 has announced the early availability of 8×8 AI Studio, a native development environment designed to allow organizations to build, test, and deploy AI agents directly within its CX platform..

Sabio Group is proud to announce that it has achieved elite partner status — the highest tier of accreditation available within the Genesys Ascend partner programme. To achieve Elite status, partners must evidence a strong track record of successful deployments..

GOCare and SCTelcom have announced a new partnership aimed at transforming the customer journey for rural broadband subscribers through frictionless digital communication..

Serve First, an AI-driven customer experience and performance management platform, has raised £5 million in new funding from Pembroke VCT and the Midlands Engine Investment Fund II via Mercia Ventures..

Five9 and Assembled have announced an expansion of their partnership, aimed at addressing the growing complexity of managing contact center workforces that now include a mix of human agents and AI-enabled workflows..

Fiber network provider Segra has announced the launch of SkyVoice, a unified cloud communications platform designed to consolidate voice, collaboration, and contact center functionalities..

TTEC today announced AI Gateway, a new software solution by TTEC Digital designed to connect modern AI capabilities with legacy contact center infrastructure through a single integration..

Inntelo AI, the UK-based AI hospitality platform, has been selected by CityBlue Hotels, one of Africa’s fastest-growing hotel groups, to deploy AI concierge agents across hotel operations in Africa..

Cyara, the global leader in AI-powered customer experience (CX) assurance, today announced new agentic testing and AI governance capabilities that give enterprises the tools to validate, monitor, and control AI agents..

The collaboration integrates Five9’s cloud contact center innovation with Aspect’s AI-powered workforce management and aims to drive operational efficiency and real-time staffing accuracy..

In a move designed to bridge the gap between data collection and operational execution,  Atombit has announced a strategic partnership with CallMiner. The collaboration is set to provide enterprises with a unified approach..

Verint has announced that a prominent digital identity and security firm has achieved significant performance gains within days of deploying the Verint Intelligent Virtual Assistant (IVA)..

Salesforce has integrated AI directly into its Salesforce Suites CRM for small businesses and startups to help teams act faster on customer data without extra setup. AI tools in Salesforce Suites aims to unify sales, service, marketing..

Klaviyo has launched Composer, an AI-driven tool that creates and optimizes full marketing campaigns and flows from simple prompts. Composer aims to enable marketers to generate launch-ready campaigns in minutes.

Oracle has introduced Fusion Agentic Applications, a new enterprise software powered by coordinated AI agent teams designed to proactively drive business outcomes within Oracle Fusion Cloud Applications..

Merkle has expanded its strategic partnership with Adobe to create industry-specific CX solutions by integrating Adobe Experience Cloud, Adobe Creative Cloud, and Merkle’s expertise in CX transformation, technology..