Customer Service News

ServiceNow and Google Cloud have announced an expansion of their strategic partnership, introducing new AI solutions designed to enable autonomous operations across 5G networking, retail, and IT systems..

Leading organisations from across the UK have been recognised for excellence in customer service and experience at the CCA Excellence Awards 2026. Hosted by CCA Global the awards brought together around 500 senior leaders..

Sabio Group delivers mission-critical cloud migration for the Netherlands’ largest energy provider, serving 2.5 million customers — migrating in under 12 weeks, with zero critical incidents while transforming agent satisfaction in the process..

Google Cloud has named ElevenLabs a 2026 Google Cloud Marketplace Partner of the Year for Applied AI. The accolade highlights the company’s contributions to technical excellence and its ability to deliver measurable success..

According to the State of Agent Experience 2026 report released by Verint, the contact center industry is facing a retention crisis, with nearly one-third of agents considering an exit in the near future..

Learning Pool, a provider of learning and performance solutions, has announced the acquisition of WorkStep, an AI-powered employee engagement platform specifically designed for the frontline workforce..

At Adobe Summit 2026, Adobe has introduced a new brand visibility solution designed to help organizations manage how their brand is represented across both human-centric digital channels and AI-powered discovery surfaces..

In less than a year, Coral has grown to multiple millions in revenue, pushed complete patient intakes to under five minutes and is winning customers in infusion and specialty pharmacy who trust it enough to pay full contracts upfront.

Marks & Spencer (M&S) has announced a transformation of its Sparks loyalty programme, marking a strategic shift toward a data-driven, cash-back model. The refresh is designed to simplify the rewards process for customers..

Sabio Group today announced that one of motorsport’s most respected voices on data strategy and high-performance AI will close this year’s Disrupt London 2026 event as its keynote speaker..

Twilio has announced the launch of a new Flex SDK, allowing enterprises to integrate contact center functionality directly into their existing applications. The move includes an integration with Salesforce’s Agentforce Service..

8×8 has announced the early availability of 8×8 AI Studio, a native development environment designed to allow organizations to build, test, and deploy AI agents directly within its CX platform..

Sabio Group is proud to announce that it has achieved elite partner status — the highest tier of accreditation available within the Genesys Ascend partner programme. To achieve Elite status, partners must evidence a strong track record of successful deployments..

GOCare and SCTelcom have announced a new partnership aimed at transforming the customer journey for rural broadband subscribers through frictionless digital communication..

Serve First, an AI-driven customer experience and performance management platform, has raised £5 million in new funding from Pembroke VCT and the Midlands Engine Investment Fund II via Mercia Ventures..