Keeping Customers Happy with OneDesk
Successful companies strive to support their customers with the best people and more increasingly, the best technology. Here I review OneDesk, a popular customer service solution..
Electricity Firm Branches out to Deliver More Than Just Power
Power cuts are rare, but if there’s ever a lengthy power cut UK Power Networks are offering to get customers a takeaway delivered..
How You Present Yourself on Video Conferencing Can Impact Your Career
The results of a recent survey reveal 40% of UK workers judge their colleagues on how their house looks over video conferencing..
Why a Customer-First Mentality Is Now More Important Than Ever
Howard Spector, co-founder and CEO of SimplePractice, explains why a customer-centric culture must permeate through an organization’s every action..
‘Gig’ Customer Service Booming During COVID-19 Says Report
Two thirds of people signed up on ‘gig’ customer service (GigCX) platforms are seeing an increase in demand for customer service tasks since the COVID-19 pandemic began..
Artificial Intelligence: First Aid for Companies in Challenging Times
When unexpected events occur and customer demand increases what can companies do? Henry Jinman at EBI.AI outlines four ways conversational AI can help and shares a real-life example..
Free Webinar: How to Manage COVID-19’s Impact on Your Customer Service
Get a head start on the future of CX in this latest webinar, featuring best practices and strategic advice from Master Card and Sure Petcare..
How Plain Language Reduces Call Centre Volume By 19%
Fergal McGovern, CEO of VisibleThread explains why communicating in plain language results in less customer confusion, reduced workload and a stronger customer experience..
Which 5 Traits Would You Choose to Build the Ideal Customer Service Agent?
Great service means great people. Steve DiGioia looks at the key traits you need to consider when hiring your ideal Customer Service Agent..
Taking Customer Service From Good to Great!
Customer experience trainer Bryan Horn reflects on how customer service standards have fallen and offers some ways to take customer service from good to great..
Geomant Releases Contact Centre for Microsoft Teams
Geomant’s Buzzeasy Contact Centre for Microsoft Teams is now available, helping businesses extend the power of collaboration into the contact centre..
How to Market Customer Experiences in a Time of Isolation
Now is the time for brands, businesses and organisations to look at what they can achieve, provide and do, to create an online, virtual version of themselves..
How to Quickly Onboard New Call Center Workers in Times of Crisis
Derek Jones, VP Enterprise Strategy, Americas at Deputy outlines the steps call centers need to take for quick onboarding of new employees..
Free Webinar: Adapt Your Customer Service Department to Home Working and COVID-19
Hear from customer service heads at America’s leading brands as they share best practice and expectations for a homeworking environment..
Puzzel Acquires U-WFM to Add Employee Engagement and Scheduling Suite
Puzzel, a leading European Contact Center as a Service provider, has announced the acquisition of U-WFM a leading provider of workforce management and optimization software..
Ecotricity Leads the Charge to Improved CX and Payment Security
Ecotricity leads the charge to improved CX and telephone payment security with New Voice Media and PCI Pal Agent Assist..
Long-Term Success Starts With a Customer-First Work Culture
Delivering the best possible customer service starts with establishing a culture that puts employees and customers first..
Free Webinar: How to Keep Your Service Teams Customer-Focused
Join visionaries from BT, Butternut Box and Customer Service Culture for this free webinar or download and listen later..
EBI.AI Launches Free Coronabot
EBI.AI, has launched a brand-new bot designed to help companies manage the increased and fluctuating number of customer calls caused by the current Coronavirus emergency..