Regardless of the ongoing changes being made to the energy and utilities market in recent years, a key conundrum faced by the industry is that they are still one of the worst sectors when it comes to delivering exceptional customer experiences. Other industries have set the bar high in regards to customers’ expectations when it … Read more

For the first time in 14 years, the UK has topped the international Smile rankings scoring 94%..

Final mile is often the final straw for customer according to new research from eDelivery EXPO..

Client care, brand reputation and new technology have emerged as the top priorities for Legal Practices, in the third annual survey carried out by UK legal technology innovator Zylpha..

Latest research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer service..

We have now entered the third phase of digital evolution, and it is changing the behaviour and expectations of customers, fast..

Consultancy Tailored Data Solutions has urged company directors to start taking new data compliance more seriously, as implementation of wide sweeping changes is now only weeks away. The EU General Data Protection Regulation replaces existing data laws on 25th May 2018 and the wake-up call to step up preparations comes as evidence mounts that many … Read more

Winners of the 2018 People’s Choice Stevie Awards for Favorite Customer Service, a worldwide public vote, have been announced..

Aspect Software’s Consumer Experience Index Survey shows self-service and AI are redefining how consumers view customer service..