Salesforce is ramping up its AI agent management capabilities with new observability features in its Agentforce 360 platform, aiming to give enterprises insight into AI agent behavior and performance..
NiCE has been named a Leader in the IDC MarketScape European Contact Center-as-a-Service (CCaaS) Vendor Assessment 2025. The evaluation measured vendors on capabilities and strategies..
While most European insurers debate AI strategies in boardrooms, IMA Iberica has quietly deployed the continent’s largest Google Agent Assist implementation. The deployment was carried out by CX leader, Sabio Group..
Stuut Technologies, the first AI platform that automates accounts receivable work for companies, today announced it has raised $29.5 million in combined Series A funding led by Andreessen Horowitz..
In logistics and distribution, operational execution used to be enough. If you delivered close to on schedule and kept the warehouse moving, you were doing your job. That’s not how the world works anymore..
Former Amazon AI leaders raise $12.5M to deploy AI that understands user intent in real time, transforming how millions discover products and content online. The round was led by MMC Ventures..
Every business feels urgency. Systems freeze, production stops, and customers tap their fingers or leave. Nobody imagines an ideal world where everything runs smoothly, but every executive wishes for it..
Netigate, a leading European experience management SaaS player, has announced the acquisition of Mopinion, a leading provider of digital customer feedback software, founded and based in the Netherlands..
Target is doubling down on in-store experience with a new initiative designed to boost customer engagement. The “10-4” programme sets clear expectations for how employees should interact with shoppers..
Content Guru has unveiled a new health and digital social care microsite, underscoring its expanding footprint in the healthcare technology space. The global CX and contact center provider aims to showcase..
Mercatus Outsourcing has partnered with Voiso to strengthen its customer engagement capabilities across the EMEA region, combining operational expertise with AI-powered contact center technology..
WestCX, part of West Technology Group, has launched Engage, a next-generation AI-native engagement platform designed to transform how healthcare organizations communicate with patients..
Australian Motoring Services (AMS) has slashed call handling and dispatch response times by up to 50% after deploying the Boomi Enterprise Platform. The Platform now enables real-time, two-way data sync..
Amplitude has launched AI Feedback, a new generative AI engine that automatically transforms customer feedback into prioritized, actionable insights. Fully integrated with Amplitude Analytics..
Freshworks has introduced a new suite of AI-driven enhancements for its Freshdesk platform, designed to reduce service fragmentation, improve resolution times, and deliver more personalized experiences..
RingCentral has introduced a new Customer Engagement (CE) Bundle designed to enhance lightweight contact centers by integrating advanced queue management and SMS shared inbox features..
Salesforce has announced plans to acquire Spindle AI, a specialist in agentic analytics and machine learning designed to enhance data-driven decision-making at scale..
Here we set out five practical ways quantum computing is set to transform the customer service landscape. By understanding these future applications, businesses can prepare to harness this powerful technology..
Murf AI, a trusted leader in ethical, enterprise-grade voice solutions, today announced the launch of Murf Falcon, the world’s most efficient and fastest text-to-speech API. Murf Falcon empowers enterprises..