Memorable Encounters – Every Time!
Here are four ways we can leave our customers with a positive lasting impression.
New Strategies for Contact Centers
An important focus of any effective leader is to improve the day-to-day operating capabilities of the contact center.
Customer Service is Key in Today’s Economic Climate
Do you know how much your customers are helping you survive the downturn?
Dispelling Customer Loyalty Myths
Learn about the myths of gaining, satisfying and keeping loyal customers.
Mystery Shopping Ideas for Your Business
Is your store or business really delivering the best service? Find out with a spot of mystery shopping.
Keep Your Customers Blissed Out & Excited
By keeping your customers engaged you will become your very own marketing department.
Creative Customer Service Strategies
Here are some simple practices that you might add to your customer service routine.
The Easiest Way to Build Trust with Your Customers
Honesty really is the best customer care policy. Find out how you can get your customers to trust you.
What Customers Really Want: Five Steps to Customer Loyalty
Find out how to attract and retain loyal customers in five easy steps.
Do-It-Yourself: The Age of True Customer Service Has Long Passed By
Companies should not forget the fundamentals of customer service, which is to “Serve The Customer”.
The Year of the Customer – Are You Ready?
Even after a recession, when businesses have been closing and people have been laid off, customer service is still terrible!
Customer Astonishment: 10 Secrets to World-Class Customer Care
Great customer relationships are fine. But a satisfied customer is no longer enough. Learn more in this article by Darby Checketts.
In Difficult Times, Keep Your Customers Happy
Drew Stevens highlights the unconscious subtleties that will help separate your organization, make you different, maintain client loyalty and keep your profits.
Critical Customer Information You Can’t Afford to Miss
If you think customer relationship management is just a piece of software, you’re dead wrong.
Where Legendary Customer Service Begins
It may seem amazing that the solution to achieving legendary customer care does not lie in some “slogan driven” training program, but rather in a simple two-step process.
7 Things Every Customer Service Person Needs to Know
There’s never been a time when great customer service mattered more than it does now.
Customer No Service – How to Lose a Loyal Customer
I’m a loyal customer, but today was the day when I almost stopped going to my favorite supermarket. Here’s why.
Get the Everyday Basics Right – Then Work on Customer Loyalty
In this article you will learn how to start building true loyalty that delivers sustainable financial rewards.
Managing Caller Hostility on a Customer Complaint Hotline
How to avoid anger spiraling out of control on the telephone.