Thank You Notes – Are They a Thing of the Past?
Sometimes it’s the simple approach that means the most to customers and colleagues.
How to Build Customer Loyalty by Making and Keeping Credible Promises
Turn around negative expectations by keeping marketplace promises.
Supplier-Customer Relationship: A Case Study
In this article George F. Brown, Jr. presents a supplier-customer relationship case study for analysis.
Customer Service Lessons From a Sweaty Guy
Never overlook the importance of first impressions and employee recognition.
How to Prevent a Style Conflict between Customer Service and Sales
Aligning these key areas of business is essential when dealing with customers.
How Job Satisfaction Can Affect Customer Loyalty
Do not underestimate the power of job satisfaction when keeping your customers loyal.
How Do You Define a Customer?
Can you define the word customer? What does it mean to be a customer for your business?
Your Customers – Have You Asked Their Opinion Lately
Learn about the importance of having an “ask strategy” and how to implement it.
Your Company’s Bottom Line is Tied to Customer Satisfaction
Did you know that you can measure a company’s value by its customer service?
50 Ways to Invigorate Your Customer Service
Is your service “in”? Are people “into” what you have to offer them? Here are 50 ways to make your service the “in” place to be.
Customer Focus in a Slow Economy
In these tough and challenging times, getting the customer experience right is critical.
The Answer’s Yes – What’s the Question?
A useful action plan to banish the word “NO” from your service dictionary.
Not Your Father’s (or Mother’s) Customer Service
Making customer service a vital focus in your organization can transform a forgotten department or role into a competitive advantage.
The Most Important Customer Service Question
“Will your customers recommend your products or services to someone else?”
The Power of Perceptions in Shaping Customer Satisfaction
Is the glass half empty or half full? The definition resides in your customers’ eyes.
6 Reasons Why Complaining Customers are Golden
We don’t always think of customer complaints as opportunities, but that’s just what they are.
Customer Satisfaction: What Yardstick Do You Choose?
When considering your performance, consider the yardsticks of your customers.
How to Optimise Customer Feedback from Numerous Sources
Can’t see the wood for the trees? Learn how to identify and develop key customer messages.
You Are the Leader – Customer Excellence Begins with You
Your organization is like an engine – and you are the switch that can ignite excellence.