In today’s world, where data holds importance, businesses of all sizes must collect and analyze data to gain valuable insights into customer behavior, market trends, and operational efficiencies..
The call came in early Sunday morning: “Our systems are down after a cyber-incident, and we need to get our contact centre back up immediately. Our customers cannot phone us, which is a major problem..
In today’s data-driven world, data resiliency has become a critical concern for organizations of all sizes. Disruptions and challenges such as cyber-attacks, natural disasters, human errors, and hardware failures can all result in data loss, downtime, and financial losses. Data resiliency refers to an organization’s ability to recover quickly from these disruptions and challenges and … Read more
Managing customer data can be daunting, especially for small businesses with limited resources. In this article, I will provide 10 tips for customer data management success that can help businesses of all sizes..
Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin? Jim Davies shares five delicious tips for mastering effective data collation and optimisation..
If your business offers goods or services to individuals within the EEA or monitor the behaviour of individuals in the EEA, then you need to comply with the EU GDPR in respect to data processing..
Many business owners don’t take steps to protect their systems from these attacks until it is too late. In this article, we’ll talk about ways to keep your customers’ data safe from cyber attacks and why it is so important..
Information has become somewhat of a currency these days: this includes both your data and the data of your customers. If your business collects user data, you need to implement tough security measures..
When it comes to protecting the privacy of your company’s data, a VPN is essential. Depending on your needs, it can provide a high level of security to your business and its customers..
Enterprise search solutions help businesses gain valuable deeper insights into their business data and processes by making more data available and accessible. This can lead to some surprising discoveries and insights..
Customer intelligence (CI) is the process of understanding the specific needs of your customers and analyzing all the data you have on them to serve them better, driving customer satisfaction and loyalty..
CX covers every stage of the consumer process and developing and properly deploying data sets will provide you with a clear path forward to inspire your customers and improve the experience..
The customer experience your company provides to customers can’t simply be quantified in the number of sales, but can be measured at all phases of the customer experience..
With the cost of cybercrime now exceeding $1 trillion dollars, here are some key facts about data security..
When it comes to protecting customer data, avoiding complacency and staying agile are crucial to avoid being hit by a security breach..
Dan Somers of Warwick Analytics explains how machine learning is improving the lack of accuracy and relevance associated with sentiment analysis..
Unless you have been living under a rock, you can’t have failed to notice the GDPR compliance deadline is looming..
Riding on the growing trend of online shopping are customer chargebacks. Here are some key ways to deal with them..
In business today, excellence in customer experience is not just a buzzword, it is an absolute necessity. Learn how analytics can play a key role in identifying and understanding your customers’ needs..