Logistics directly shapes the customer service experience because the fulfillment and delivery phase—often called the post-purchase experience—is where a brand’s marketing promise meets operational reality. Here are our latest logistics articles and news stories.
AI-native logistics technology company Locus has launched Delivery Promise Management, a new capability designed to connect front-end digital checkout environments with a retailer’s real-time operational data ahead of the 2026 peak shopping season..
AI-powered chatbots have made significant progress in customer service over the years. However, there is still a lot of room for improvement, especially in the shipping and logistics industry. Sally Wright of InXpress, explains..
In this article, we’ll provide practical tips on how to select the right wholesale commerce solution for distributors. We’ll delve into important factors such as scalability, customer support and integration capabilities..
Good customer service is what sets you apart from your competitors. And while there are many factors that go into providing good customer service, one of the most important is efficient routing..
Food delivery services should give customers a voice, respond quickly to complaints and proactively apologise when things go wrong, according to a new study which explores what companies can do to rebuild trust..
When it comes to order fulfilment, customer service is key. By ensuring that your customers are happy with their orders, you can minimise the chances of returns and complaints, and keep them coming back for more..
If you’re a trucking company, then providing excellent customer service is essential to your success. In this article, we will discuss 20 tips that will help you give your customers the best possible service..
DHL Supply Chain is accelerating its business expansion to meet a boom in demand while simultaneously increasing agent retention to a record high, with the help of a suite of Avaya OneCloud technologies..
The courier sector has a lot of room for improvement when it comes to providing excellent customer service. The good thing is that there’s always something you can do to streamline things..
Customer expectations around delivery are changing. As we increase our online shopping frequency and continue to accelerate the shift to e-commerce, our understanding of the new normal is evolving..
David Grimes, CEO and Founder of Sorted offers some key tips to retailers on how to reduce high WISMO and WISMR contact rates while at the same improving the customer experience..
Smooth and quick shipping is essential to ecommerce business success. Implementing effective shipping strategies will satisfy customers and keep them coming back for more..
Shep Hyken shares a shocking example of poor customer service in the hotel industry—and how a new member of staff put things right..
Look at the impact deliveries have on your ability to provide excellent customer care.
An in-depth case study looking at how Smith Corona set out to create a system for building the perfect order..