Top Ten Customer Complaints (And How to Resolve Them)
If you work in customer service, then you know that customer complaints are inevitable. In this article, we will discuss the top ten customer complaints and how to resolve them..
Ian Miller
10 Tips to Improve Social Media Customer Service
In a hyper-connected world, social media can be a key component of your customer experience strategy. In fact, a study by Convince and Convert found that 71% of consumers who have had a positive customer service experience on social media are likely to recommend the brand to others. Another interesting stat from Sprout Social is … Read more
10 Tips to Gain Customer Loyalty for Your Ecommerce Business
How do you turn one-time visitors into loyal customers and brand advocates? Here are ten tips to help you get visitors to your ecommerce site to love your brand and become loyal customers..
Customer Service Summit: CSM Discount Code
Here you can view the attendee list for the forthcoming Customer Service Summit West and claim a special $200 discount..
What is a Customer Service Director?
One of the most senior positions in an organization, the Customer Service Director has the overall responsibility for the customer service function..
Happy Customer Service Week!
To all the dedicated customer service professionals out there, we wish you a very happy Customer Service Week! Here are a few tips to help you celebrate in style..
Five Ways Start-ups Can Handle Online Customer Complaints
Many start ups are quick to go online and launch their products or services. But what to do if things go wrong? Here are some ways start-ups (as well as established businesses) can successfully deal with online customer complaints..
Meet the Science Superstars of Customer Service!
Sometimes customer service teams go far beyond the call of duty to delight their customers. One such team is the Guest Services team at the South Florida Science Center..
Decision Making Business Management
Traditionally, decisions are made at the “top” of an organization and communicated to those “lower down” while feedback on the effectiveness of the resulting actions is sent back to the “top”. We can see this pattern in all aspects of life, from our relationship with our parents, through our education, and on into our working … Read more