Ian Miller 
1mind, the company behind AI “Superhuman” – digital teammates that act as across voice, video, and text – is partnering with Clari + Salesloft to bring real-time, AI-powered revenue orchestration to enterprise sales teams..
According to Metrigy’s Customer Experience Optimization 2025-26 – Consumer Views study, the appetite for AI remains remarkably low. 84.7% of participants said they would prefer interacting with a human..
Accenture has announced a definitive agreement to acquire Ookla, a global leader in network intelligence, competitive benchmarking, and customer experience (CX) analytics..
SAP SE has appointed Thomas Saueressig as Chief Customer Officer to lead its new Customer Value Group. Launching April 1, the unified Board area aims to streamline the company’s CX and delivery models..
The gap between a good customer experience and a great one rarely comes down to a single touchpoint. Great customer experiences start on the inside. Learn how to align your teams to deliver consistent, exceptional CX..
Formula 1 is accelerating its digital transformation strategy through an expanded partnership with Salesforce, launching a new AI-powered fan companion agent designed to deepen engagement across its global audience..
AI is changing customer service fast—but human agents still matter. Could human-in-the-loop service be the next step? Discover what the future holds for human-in-the-loop support models and how to prepare..
Learn how strong Amazon FBA customer service protects your metrics, builds reviews, and gives you a lasting edge over the competition.
Advanced customer service isn’t just a nice-to-have. It’s becoming the primary driver of loyalty, referrals, and long-term revenue growth. Here’s how auto transport companies can raise the bar.
Business video conferencing has emerged as one of the most practical ways to strengthen internal customer service. Here’s how it makes a measurable difference and why it’s worth prioritizing.
From snail mail to telephone and from email to instant messaging, one thing remains constant; customers expect a high level of customer care. Here, we look at social media customer care, and how it can be used to create authentic CX..
Nextiva provides powerful and efficient communication solutions for businesses, offering VoIP services, team collaboration tools, and more. However, it’s natural to have questions or need support when setting up or managing your services. Whether you’re an existing customer or just considering Nextiva’s offerings, connecting with their customer service team is easy. Here’s everything you need … Read more
By leveraging data, pattern recognition, and automation, AI empowers businesses to not only detect but also proactively address the needs of vulnerable customers. Here’s how AI can help vulnerable customers..
Understanding customer expectations is paramount in the landscape of financial services, where consumer trust and satisfaction are key to retaining clientele and maintaining a competitive edge..
Shifting towards flexible working spots is flipping the script on traditional office life and, it’s actually boosting how we serve up happiness to customers. The formula is simple but profoundly effective..
Proactive customer service, which involves anticipating and addressing customer needs before they arise, is now considered a gold standard in fostering strong customer relationships and loyalty..
The introduction of the General Data Protection Regulation (GDPR) marked a significant shift toward protecting personal data privacy within the European Union (EU). But what does this mean for organizations that record calls?
Customer service processes have evolved dramatically with the advent of advanced workflow automation tools. These innovations provide a robust solution to the age-old challenges of managing customer interactions..
Quick Response (QR) codes have emerged as a convenient bridge between offline and online customer experiences. Retail businesses are now using these pixelated squares to provide exceptional service..