What is a Customer Service Director?
One of the most senior positions in an organization, the Customer Service Director has the overall responsibility for the customer service function..
Ian Miller
Happy Customer Service Week!
To all the dedicated customer service professionals out there, we wish you a very happy Customer Service Week! Here are a few tips to help you celebrate in style..
Five Ways Start-ups Can Handle Online Customer Complaints
Many start ups are quick to go online and launch their products or services. But what to do if things go wrong? Here are some ways start-ups (as well as established businesses) can successfully deal with online customer complaints..
Meet the Science Superstars of Customer Service!
Sometimes customer service teams go far beyond the call of duty to delight their customers. One such team is the Guest Services team at the South Florida Science Center..
Decision Making Business Management
Traditionally, decisions are made at the “top” of an organization and communicated to those “lower down” while feedback on the effectiveness of the resulting actions is sent back to the “top”. We can see this pattern in all aspects of life, from our relationship with our parents, through our education, and on into our working … Read more