Getting Customers to Love You
When I was at Lands’ End, Fortune Magazine did an article on us called, “Getting Customers to Love You.” The big revelation about why we were loved was that we could be counted on..
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
Getting Back to Basics: A Customer Service Tale
If your company is really about customer service, you do not want to stop providing service to customers just because they decide not to do business with you..
Customer Service Is Common Sense That Isn’t Always So Common
Customer service expert Shep Hyken comments on a recent J.D. Power and Associates customer service survey..
Good Customer Service Can Cost Nothing but the Benefits Last a Lifetime
Sometimes giving good customer service doesn’t have to cost a fortune..