Customer Service and Sales – A Great Partnership?
Some say customer service and sales are two entirely different entities, others believe customer service can play a key role in the sales function..
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
Bad Customer Service Is Not So Funny: Five Secrets to Giving Outstanding Customer Service
The following story tells how a customer service experience went from funny to sad in less than 24 hours..
Creating Customer Service Memories – Tips for Improved Customer Service
Please and Thank You might not earn you a complaint – but it won’t have customers storing an emotional memory that you’re service was exceptional either.
The Voice of Customer Service: The Sweet Sound of Telephone Support
Customer relationship management tools abound, yet let’s hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit..
What Every Customer Truly Wants – And How You Can Provide It
It finally hit me this week what every single client, customer, person and patron truly wants – and it’s not what we’re giving them..
How to Keep Customers
Maybe the customer isn’t always right, but if you want to keep them, make sure they like you..
Are You Being Dead Right?
There are times in our lives – both at work and at home – when our actions may have been justified, but an alternative approach may have been a far better choice..
Customer Service Cartoons
Need a fun, new idea for your team? How about using customer service cartoons? There can be no better way to put across your message than with a dash of humor. Customer service cartoons can do this job nicely, providing a visual message that your customer service team will take away, remember and most importantly, … Read more
What is Customer Satisfaction?
Customer satisfaction is a term generally used to to measure a customer’s perception of a company’s products and services. It’s not a straight forward science however, as customer satisfaction will vary from person to person, depending on a whole host of variables which may be both psychological and physical. The challenge for companies in recent … Read more
CRM – An Essential Overview
Are you looking for a brief overview of Customer Relationship Management and CRM Software? You’re in the right place..
How to Keep a Customer Even When They Are Wrong
Charlotte Sorrentino believes the customer is not always right. Find out what can be done about it..
5 Tips to Turn Your ‘No’ Client Into a ‘Yes’ Client
Getting your customer to yes is not always easy. Here are some “trigger tips” to help you on your way.
Good Customer Service
A good customer service strategy is essential to maintain customer loyalty and retention. In this article you will learn how to achieve good customer service..
Communicating with Customer Focus
What you say as a Customer Service Professional is key to increasing customer satisfaction. This article focuses on what you should say..
Hard Skills, Soft Skills
Call centres, contact centres, help desks, etc., not all are bad. Likewise, not all are good..
What is Customer Service Software?
Customer service software enables an organization to manage and track customer relationships and provide customer support. Learn more in this article..
Customer Service Manager Resume – Tips for Writing the Perfect Curriculum Vitae
When it comes to setting out on your quest to find a job as a Customer Service Manager, it pays to construct a professional looking resume. Not only will a good resume capture your skills and experience on paper for your prospective employer to consider; it will give you a real confidence boost by reminding … Read more
When Giving Service, Give It Cheerfully
Customer service – especially when it is delivered both professionally and consistently – will beat price both as a customer retention and as a customer attraction tool just about every time. But customer service is not always what its name would imply..
It’s Not Your Father’s Customer Service Anymore!
Tell me about your employees who are 25 years of age and younger” is a favorite question of mine during one of my workshops, “Communicating and Managing the X and Y Generation Employee..