Customer Service Articles

Over seventy years ago, a young journalist by the name of Peter Drucker recognized the power customers and the necessity for extraordinary customer service..

In this article Larry Galler questions Sprint Nextel’s decision to fire it’s customers..

Finding a niche that is the “right fit” with your client will set you on the path to success. Many coaches, consultants and solo-professionals have a challenge with finding their niche market because they want to serve as wide a range of people as they possibly can. The purpose of choosing your niche, is so … Read more

Is your Service Desk’s customer service seen as an asset or a liability?

The key to customer service is providing a little bit more..

Adding extra value doesn’t have to be an expense or a cheap gimmick. In today’s economy price may be king, but value for money is the crown on the king’s head!

You might think a “phone company” deluged with “call center” customer-service problems is as ironic as it gets. You’d be wrong..

We all have our own opinions on which companies provide the best customer service, but what do others think? In this Business Week ranking you can discover which of the world’s biggest companies provide the best customer service. The Results of this Business Week 2008 Customer Service Champs ranking are based on research by by … Read more

The following story tells how a customer service experience went from funny to sad in less than 24 hours..

Please and Thank You might not earn you a complaint – but it won’t have customers storing an emotional memory that you’re service was exceptional either.