Solidify Relationships With Your Customers Through Personalized Contact
Here are some suggestions for communicating with customers in a meaningful way..
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
Turning Your Customer Service Representatives Into Your Best Sales Agents
Customer Service Reps must be equipped with the knowledge and tools necessary to upsell, cross-sell, and make sales offers..
Thoughtful, Value-Added Customer Service
Adding extra value doesn’t have to be an expense or a cheap gimmick. In today’s economy price may be king, but value for money is the crown on the king’s head!
Answering a Call from the Future
You might think a “phone company” deluged with “call center” customer-service problems is as ironic as it gets. You’d be wrong..
Best Customer Service Companies
We all have our own opinions on which companies provide the best customer service, but what do others think? In this Business Week ranking you can discover which of the world’s biggest companies provide the best customer service. The Results of this Business Week 2008 Customer Service Champs ranking are based on research by by … Read more
CRM For Beginners – Customer Relationship Management Basics
Customer Relationship Management (CRM) is the process of bringing the customer and the company closer together. The goal of CRM is to help a company maintain current customers, as well as gain new customers..
Customer Service and Sales – A Great Partnership?
Some say customer service and sales are two entirely different entities, others believe customer service can play a key role in the sales function..
Bad Customer Service Is Not So Funny: Five Secrets to Giving Outstanding Customer Service
The following story tells how a customer service experience went from funny to sad in less than 24 hours..
Creating Customer Service Memories – Tips for Improved Customer Service
Please and Thank You might not earn you a complaint – but it won’t have customers storing an emotional memory that you’re service was exceptional either.
The Voice of Customer Service: The Sweet Sound of Telephone Support
Customer relationship management tools abound, yet let’s hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit..
What Every Customer Truly Wants – And How You Can Provide It
It finally hit me this week what every single client, customer, person and patron truly wants – and it’s not what we’re giving them..
How to Keep Customers
Maybe the customer isn’t always right, but if you want to keep them, make sure they like you..
Are You Being Dead Right?
There are times in our lives – both at work and at home – when our actions may have been justified, but an alternative approach may have been a far better choice..
Customer Service Cartoons
Need a fun, new idea for your team? How about using customer service cartoons? There can be no better way to put across your message than with a dash of humor. Customer service cartoons can do this job nicely, providing a visual message that your customer service team will take away, remember and most importantly, … Read more
What is Customer Satisfaction?
Customer satisfaction is a term generally used to to measure a customer’s perception of a company’s products and services. It’s not a straight forward science however, as customer satisfaction will vary from person to person, depending on a whole host of variables which may be both psychological and physical. The challenge for companies in recent … Read more
CRM – An Essential Overview
Are you looking for a brief overview of Customer Relationship Management and CRM Software? You’re in the right place..
How to Keep a Customer Even When They Are Wrong
Charlotte Sorrentino believes the customer is not always right. Find out what can be done about it..