Top 7 Tips to Create a Customer Service Culture of Excellence
At any given moment, there is survey after survey showing what customers want and the impact when customers don’t receive what they want..
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
Listening to the Voice of the Customer (VOC)
Effective programs such as Voice of the Customer (VOC) can make a major contribution to your success. Learn more in this article by George F. Brown, Jr.
Extraordinary Customer Service – Where Does It Begin?
Over seventy years ago, a young journalist by the name of Peter Drucker recognized the power customers and the necessity for extraordinary customer service..
Should You Fire A Customer?
In this article Larry Galler questions Sprint Nextel’s decision to fire it’s customers..
The First Step to Building Relationships With Clients
Finding a niche that is the “right fit” with your client will set you on the path to success. Many coaches, consultants and solo-professionals have a challenge with finding their niche market because they want to serve as wide a range of people as they possibly can. The purpose of choosing your niche, is so … Read more
7 Steps to Improve Your Customer Service Desk
Is your Service Desk’s customer service seen as an asset or a liability?
Emerging Technologies Will Change the Face of CRM
Neil Hammerton, CEO of hosted voice provider, Natterbox, explains how new technology can aid customer service..
Solidify Relationships With Your Customers Through Personalized Contact
Here are some suggestions for communicating with customers in a meaningful way..
Turning Your Customer Service Representatives Into Your Best Sales Agents
Customer Service Reps must be equipped with the knowledge and tools necessary to upsell, cross-sell, and make sales offers..
Thoughtful, Value-Added Customer Service
Adding extra value doesn’t have to be an expense or a cheap gimmick. In today’s economy price may be king, but value for money is the crown on the king’s head!
Answering a Call from the Future
You might think a “phone company” deluged with “call center” customer-service problems is as ironic as it gets. You’d be wrong..
Best Customer Service Companies
We all have our own opinions on which companies provide the best customer service, but what do others think? In this Business Week ranking you can discover which of the world’s biggest companies provide the best customer service. The Results of this Business Week 2008 Customer Service Champs ranking are based on research by by … Read more
CRM For Beginners – Customer Relationship Management Basics
Customer Relationship Management (CRM) is the process of bringing the customer and the company closer together. The goal of CRM is to help a company maintain current customers, as well as gain new customers..
Customer Service and Sales – A Great Partnership?
Some say customer service and sales are two entirely different entities, others believe customer service can play a key role in the sales function..
Bad Customer Service Is Not So Funny: Five Secrets to Giving Outstanding Customer Service
The following story tells how a customer service experience went from funny to sad in less than 24 hours..