What is Customer Service Software?
Customer service software enables an organization to manage and track customer relationships and provide customer support. Learn more in this article..
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
Customer Service Manager Resume – Tips for Writing the Perfect Curriculum Vitae
When it comes to setting out on your quest to find a job as a Customer Service Manager, it pays to construct a professional looking resume. Not only will a good resume capture your skills and experience on paper for your prospective employer to consider; it will give you a real confidence boost by reminding … Read more
When Giving Service, Give It Cheerfully
Customer service – especially when it is delivered both professionally and consistently – will beat price both as a customer retention and as a customer attraction tool just about every time. But customer service is not always what its name would imply..
It’s Not Your Father’s Customer Service Anymore!
Tell me about your employees who are 25 years of age and younger” is a favorite question of mine during one of my workshops, “Communicating and Managing the X and Y Generation Employee..
Getting Customers to Love You
When I was at Lands’ End, Fortune Magazine did an article on us called, “Getting Customers to Love You.” The big revelation about why we were loved was that we could be counted on..
Getting Back to Basics: A Customer Service Tale
If your company is really about customer service, you do not want to stop providing service to customers just because they decide not to do business with you..
Customer Service Is Common Sense That Isn’t Always So Common
Customer service expert Shep Hyken comments on a recent J.D. Power and Associates customer service survey..
Good Customer Service Can Cost Nothing but the Benefits Last a Lifetime
Sometimes giving good customer service doesn’t have to cost a fortune..