Customer Service Metrics to Measure Client Satisfaction
When it comes to measuring the success of your customer service operation choosing the right set of metrics is essential..
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
Five Tips for Effective Social Customer Service
As customer service and social media blend to provide a new platform for providing customer care, Belinda Gannaway looks at the key success factors..
Customer Service: The Choice is Yours
What’s that famous line; “the customer is always right, and if you ever doubt this refer to rule number one,” and whereas we read such quotes and smile, there is a very valuable lesson in all of this..
5 Ways to Develop Long Lasting Customer Relationships
There are several ways you can develop relationships with your customers that will last a lifetime..
Six Major Customer Service Trends
Being aware of the underlying trends in customer service is essential for the success of any business. Here are Micah Solomon’s top six trends. Customer Service Trend #1 Customers Expect Anticipatory Technological Behavior and Aggregated Information — Instantly. Today’s customers aren’t willing to search for information, or to wait too long in line to get … Read more
Sellers Should be Servers and Servers Should be Sellers
The real issue for most people and organizations is that sellers should serve more and servers should sell more. Learn more in this article by Guy Arnold..
Keys To Exceptional Customer Service
Amy Shouse learns a lot about customer service – on a canoe trip..
How to Provide Outstanding Customer Service
The corner stone of any good business is excellent customer service.
One Deal Away: Engaging and Retaining Insurance Customers
Consumers looking for insurance are always looking for the best deal: they search the web, compare the price, and take out the policy..
Personalising Customer Experience in the Post-Christmas Returns Rush
A customer is for life not just for Christmas – how to make your contact centre impress when it matters..
Building Customer Loyalty is Easier than You Thought
Brendan Dykes examines how an audit of a company’s Customer Effort Score can dramatically improve customer service levels and build customer loyalty..
How to Give Good Customer Service
Here are some key points that can show us how to give really good customer service. My sister and I have been in customer service for over 75 combined years. Not that we are that old, but we gained our belief early. We started as salad girls, where we competed to have the cleanest, fullest, … Read more
Give Great Customer Service by Treating People Right
Bad customer service is a result of bad management. Let your employees treat customers right and they will be delighted..
The Importance of Internal Customers
When we think of customer service we immediately think of our external customers – the ones that buy our products or services. But what about another type of customer – the internal customer.
Four Ways to a Customer Facing Culture
In this article I will share four actions which can help companies ease the transition to a customer-facing culture..
Top Customer Retention Tips
It’s a well known fact that it’s far easier to retain an existing customer than it is to acquire a new one..
Make Customer Service Excellence a Habit
Put your customers at the core of your business and watch your profits soar..
Good Customer Service Skills
The importance of a skilled workforce cannot be overstated. Learn about good customer service skills and why they are important..
Top 7 Tips to Create a Customer Service Culture of Excellence
At any given moment, there is survey after survey showing what customers want and the impact when customers don’t receive what they want..