Customer Service Articles Archives

Building Customer Loyalty is Easier than You Thought

December 8, 2025November 29, 2011 by Brendan Dykes

Brendan Dykes examines how an audit of a company’s Customer Effort Score can dramatically improve customer service levels and build customer loyalty..

How to Give Good Customer Service

December 8, 2025November 23, 2011 by CSM Contributor

Here are some key points that can show us how to give really good customer service. My sister and I have been in customer service for over 75 combined years. Not that we are that old, but we gained our belief early. We started as salad girls, where we competed to have the cleanest, fullest, … Read more

Give Great Customer Service by Treating People Right

December 8, 2025November 23, 2011 by Dinorah Blackman-Williams

Bad customer service is a result of bad management. Let your employees treat customers right and they will be delighted..

The Importance of Internal Customers

December 8, 2025November 9, 2011 by Arnold Sanow

When we think of customer service we immediately think of our external customers – the ones that buy our products or services. But what about another type of customer – the internal customer.

Four Ways to a Customer Facing Culture

December 8, 2025September 20, 2011 by George F. Brown

In this article I will share four actions which can help companies ease the transition to a customer-facing culture..

Top Customer Retention Tips

December 8, 2025August 4, 2011 by Jay Snow

It’s a well known fact that it’s far easier to retain an existing customer than it is to acquire a new one..

Make Customer Service Excellence a Habit

December 8, 2025August 3, 2011 by Barry R. Knights

Put your customers at the core of your business and watch your profits soar..

Good Customer Service Skills

December 8, 2025July 10, 2011 by Ian Miller

The importance of a skilled workforce cannot be overstated. Learn about good customer service skills and why they are important..

Top 7 Tips to Create a Customer Service Culture of Excellence

December 8, 2025July 7, 2011 by Leanne Hoagland Smith

At any given moment, there is survey after survey showing what customers want and the impact when customers don’t receive what they want..

5 Ways to Engage With Your Customers

December 8, 2025July 7, 2011 by CSM Contributor

How to increase customer interest and boost business..

Listening to the Voice of the Customer (VOC)

December 8, 2025July 7, 2011 by George F. Brown

Effective programs such as Voice of the Customer (VOC) can make a major contribution to your success. Learn more in this article by George F. Brown, Jr.

Extraordinary Customer Service – Where Does It Begin?

December 8, 2025May 20, 2011 by Leanne Hoagland Smith

Over seventy years ago, a young journalist by the name of Peter Drucker recognized the power customers and the necessity for extraordinary customer service..

Should You Fire A Customer?

December 8, 2025May 20, 2011 by Larry Galler

In this article Larry Galler questions Sprint Nextel’s decision to fire it’s customers..

The First Step to Building Relationships With Clients

December 8, 2025May 20, 2011 by Veronica Lim

A customer shaking handds with a car salesman

Finding a niche that is the “right fit” with your client will set you on the path to success. Many coaches, consultants and solo-professionals have a challenge with finding their niche market because they want to serve as wide a range of people as they possibly can. The purpose of choosing your niche, is so … Read more