The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
New AI-driven research has uncovered a critical ‘emotional experience gap’ at America’s busiest airports, putting $695 million in annual revenue at risk due to poor passenger experiences..
On May 28, 2025, the Oman CX Forum, hosted at the prestigious St. Regis Al Mouj Muscat Resort, will act as the hub for innovation, collaboration, and recognition in customer experience strategies..
The skies are friendlier than ever according to the latest customer satisfaction ratings. The J.D. Power 2025 Airline Satisfaction Study reveals the leaders of the pack are JetBlue, Delta Air Lines and Southwest Airlines..
The Talk Awards honor businesses across the United States for their commitment to customer satisfaction. Here we celebrate three businesses that have achieved consistent excellence for an impressive 16 years..
When most people think of countries with exceptional customer service, a few traditional names may come to mind—but Armenia is quickly proving it deserves its place on this list..
The future of customer service is here, and it’s equipped with cutting-edge AI and groundbreaking humanoid robotics. Realbotix will showcase an AI-powered customer service robot at the Tix4 booth, Las Vegas..
BluStream, the leader in product experience for CPG, subscription, and retail, announced its continued growth and strengthened leadership team to meet the increased demand for customer connection..
GeoComputing Group, a leading vendor in highly specialized petro-technical IT solutions, announced today that it has opened a support center in Perth, Australia and its existing centers in Houston and Aberdeen, Scotland.
Netigate, a leading European provider of AI-powered customer and employee experience management SaaS solutions, has appointed Benedict Geissler as its new Chief Commercial Officer..
Instro AI Solutions has announced the deployment of the Instro AI Assistant at AMADA giving the company a chat-based support system combining machine documentation and engineer service records..
Today, OneShot.ai announced the public release of its Execution OS—a GTM (go-to-market) operating system that blends multi-agent AI, on-demand GTM specialists, and a real-time Analysis Engine..
Aquant, the leader in domain-specific AI for servicing complex equipment, has been named to Destination CRM’s 2025 Top 100 CRM Companies list, recognizing the most innovative companies..
First Orion, a leader in branded communication solutions today announced the launch of Protect+ Risk Detection, a data-driven, signal-responsive AI solution for inbound spam and scam call protection..
Synthflow, the fast-growing voice AI platform transforming customer interactions with human-like phone calls, has been recognised as a Grid Leader in G2’s prestigious Spring 2025 Awards, securing its position..
Leading voice and rights charity VoiceAbility, has today announced the launch of a neurodiversity-focused customer experience (CX) solution, marking a significant step forward in essential support..
Two industry leaders, 3CLogic and Glidefast Consulting, have joined forces to deliver a powerful, integrated solution that bridges the gap between digital workflows and human interactions on ServiceNow..
LuLu Hypermarket has added another illustrious accolade to its name by earning a spot in the Top 10 Brands 2024 at the prestigious Service Hero Customer Satisfaction Index Awards..
Guadalajara International Airport (GDL), Mexico, has earned the prestigious 2024 Airport Experience Award in the Airport Service Quality (ASQ) category from Airports Council International (ACI)..
The Board of Certification/Accreditation (BOC) has reached another remarkable milestone, earning its twelfth Stevie® Award since 2013. This year, BOC proudly won a Bronze Stevie Award..