Customer Service News

VoiceFoundry, an SDP-accredited Amazon Connect consulting partner and reseller and provider of enterprise cloud-based contact center solutions with a unique focus on customer engagement, today announced with Service Management Group (SMG), a global customer experience management firm, the release of VoiceFoundry Post-Call Survey powered by SMG AgentTrack for Amazon Connect..

In this free webinar you’ll hear from Frontier Airlines, GE Digital and Allied Telecom on how they are using data to personalize experiences and stay one step ahead of the competition..

Coveo is launching its new Coveo for ServiceNow solutions, bringing a whole new level of enterprise content access and relevance into the interactions between agents using ServiceNow and their customers..

By building and formalizing a learning curriculum that’s customized by audience, Nintex has provided customers with an accessible, relevant library of resources..

Driving Mobility, a nationwide network of independent organisations that offers professional advice and assessments for people who need to gain or retain independence through mobility, has appointed CRM specialists Silverbear to deliver its digital transformation programme. Drivers of change: Edward Trewhella, Chief Executive at Driving Mobility (back left), and members of the Driving Mobility team … Read more

Huawei is recruiting Customer Experience Officers in key markets to help drive its customer-first approach. Huawei, the global technology company, has launched its Customer Experience Officer recruitment campaign across Western Europe, as it looks to continue to invest in its commitment to a customer-first approach. Huawei has been at the receiving end of incredible growth in … Read more

Here you can view the attendee list for the forthcoming Customer Service Summit West and claim a special $200 discount..

The Bosch team from Liverpool were presented with the award earlier this week. Frost & Sullivan praised the use of our innovative Robotic Process Automation (RPA) solution and Artificial Intelligence (AI) in global automation..

United Utilities’ service recovery team won the treble at The UK Complaint Handling Awards 2019 in March..

In this free webinar, Incite Group have gathered together leading executives to share their advice on how they are building exceptional customer support teams..

A survey of customer experience in the UK’s casual dining restaurants has found that Wagamama leads the way in many key metrics..

Trade unionism continues to play a vital role in the modern employment landscape, but globalisation, automation, and flexible employment all pose risks in the future. How should the movement respond?

Clutch have surveyed 501 people who called a business more than three times in the past six months to learn what they expect from telephone customer service..

LiveChat has published the results of their fourth annual Customer Service Report..

For the second year running, PCI Pal, the specialist provider of secure payment solutions for contact centres, has been presented with an award at the PCI 2019 Awards for Excellence..

Explain Market Research, one of the UK’s leading customer insight agencies, has explored how companies turn customers into fans, and banks came out on top. The insights were discovered at an intensive five-day sprint during this summer’s NWG Innovation Festival, where design sprint members established that companies needto create a deeper connection based on shared values … Read more

TEN DIGIT’s DC BRIDGE® customers will be authenticated by keystroke, facial liveness, and voice biometrics, offering seamless user experience across the customer communication lifecycle..

New research has shed fresh light onto the way customers prefer to receive correspondence from their suppliers..