Customer Service News

CX network in partnership with Telecoms IQ are extremely excited to announce that the agenda for CEM in Telecoms Global Summit 2017 is now available to download!

In the rapidly-evolving world of digital marketing the job itself has undergone a dramatic transformation from pre-digital days..

For the most part, government has no competition. Have a great idea and need a patent? You’ll need to submit it to the U.S. Patent & Trade Office. Remodeling your home? You’ll need a permit from your city’s zoning office. And if you’re negotiating late fees for your federal taxes, you’ll be talking with the … Read more

After more than a decade as the USA’s leading customer service and contact event, CCW (Customer Contact Week) is coming to Europe in 2017 for the first time ever. Now Europe will be able to experience CCW, the main destination where customer care, service and experience professionals unite to learn, be inspired and make long … Read more

Read on for some tips to increase your rate of customer referrals today..

When working in sales, training is important and should be something that is implemented regularly..

CRM consulting practitioners rethink short-sighted marketing concepts to prove that holistic customer experience management goes beyond any single channel..

Is technology the monster it’s made out to be, or does it actually have a positive impact on business communication? We think it’s the latter…

The internet is no more a mere source of information or a gateway to social media networks. Its role has become much more complex. Now it can be perceived as a crowdfunding hub and a cradle for international projects and business. Hence, players willing to deepen their footprint in the marketplace go online. The healthcare … Read more

Every business has to face up to the fact its employees will get sick. You employ human beings, not robots, and they are susceptible to getting ill..

Børge Astrup, managing director of Intelecom Contact Centre Division explains how the latest contact centre technology is revolutionising the travel industry with a new form of ‘reality’ tourism in the cloud..

Customer service is important for every business, but even more so when you are just starting out. Here are five reasons why your customer service is so important if you are a start up..

The time has come to gain industry-wide recognition of your commitment to customer service by entering this year’s Customer Service of the Year awards. The awards celebrate companies that go the extra mile for their customers, recognising organisations that put customer service at the heart of their business. In addition to the opportunity of winning … Read more

Agilisys has released the findings of its first UK Contact Centre Quality Monitoring Survey, a study into how organisations approach quality monitoring and the tools and technologies they use to measure customer experience..

In this case study we look at how the combination of technology and a great customer/supplier relationship can bring success to a business in a competitive environment..

What is Field Service USA? Innovation. Progression. That’s Field Service. Field Service is your one-stop shop for all things service and support; an event where inspiration meets innovation; socializing meets ROI..

Howard Williams, marketing director of Parker Software, looks at the value of personalising digital engagement with customers..