Knowledge Base

Here are the different types of difficult banking customers and how to deal with them..

IT services providers emphasize the creation of UX design as it’s one of the key criteria that make customers appreciate an application or a system. But what about the pre-project stage of software development? Not everybody realizes that design can be crucial for the project in its initial phase. Human beings perceive most of the … Read more

Having a website is a necessary tool for a business to operate and provide customer service online. There are a lot of website builders nowadays that offer really great designs, usage and of low cost. Listed below are the seven best website builder software of 2018: 1. Website Builder With website builder, you can now … Read more

The us of social media has been recognized as a useful tool to connect with customers. Here are some key ways to utilize this new channel to improve your service..

Attribution modelling is a set of rules that determines which touchpoints during a customer’s journey have resulted in the highest amount of conversions, allowing you to pinpoint the marketing channels that are driving the most revenue. Without attribution modelling, knowing whether your marketing campaigns need to be optimised becomes almost impossible. While attribution modelling has … Read more

Here are five small steps you can take towards growing your business in 2018..

Read on for some key inventory-management tips you can follow today..

If you want to improve the customer service experience provided to your clients, there are multiple things you can do, including understanding your target market and their needs and wants better, providing more comprehensive information, and responding to queries more quickly. However, at the end of the day, the service your customers receive comes down … Read more

The era of the smartphone is now, and it certainly won’t be dying down anytime soon. In order to stay competitive, businesses need to create a user-friendly journey for their customers, regardless of what device is being used..

Customer service is an excellent stepping stone to prestigious positions within a business. If you are eager to kick your career into high gear, here’s what you have to do..

When it comes to having a focus on customer service so you can make more sales and generate more referrals and testimonials, there are lots of different things you can work on..

Jeff Mowatt has put together a list of frequently asked questions on how to deal with internet trolls and regain trust with upset customers..

Today’s customers demand a great customer experience and will not settle for anything less. Here are ten ways to make it happen..

Business owners who have had great ideas know this feeling. You’ve had the stroke of inspiration, and you’ve used it to develop this excellent product. You know that people need it, and you can see how it can be innovated in the future. You’re all set. But then there’s the customer. Finding them is one … Read more

Five simple strategies you can implement to drive customers to your website, and keep them coming back to you instead of your competitors..

Progressive businesses are further engaging their customers via using social media..

One of the most senior positions in an organization, the Customer Service Director has the overall responsibility for the customer service function..

Paddy Coleman at QStory takes a closer look at how intraday automation is the next step-up in contact centre performance. Whether it’s called real-time or intraday management, real-time is back on the contact centre agenda with a vengeance. The need to be as proactive as possible is huge driver in contact centres. However, with unexpected … Read more

The internet has made it easier for businesses to expand and sell internationally; however, communicating with customers across different time zones can be challenging..