How Utilities Can Use Digital Communication to Fix a Fractured CX
When it comes to providing a seamless customer experience, the best place to start is with communications..
Working in Partnership to Deliver Enhanced Customer Service
In the final blog of the series, Samantha Saunders hands over to Rob Stefanovic to share an example of how cooperation between partners can help build trust and recognition..
TeamSupport Reports Increased Adoption Among Enterprise Customers
B2B customer support software provider cites company growth driven by year-over-year increases in multi-year customer agreements and larger deal values..
Axis Group Achieves ServiceMark Accreditation from the Institute of Customer Service
Axis Group has successfully achieved the ServiceMark Accreditation from The Institute of Customer Service..
Company-Wide Commitment Is Needed to Lead Customer Service Innovation
Continuing with our special Customer Service Week series, OmniServ’s Samantha Saunders argues that to lead customer service innovation, you need commitment across the board..
Recognizing Great Staff Performance Is Key to Improving Service Quality
The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition..
Deliver Better Customer Service by Breaking Down Internal Barriers
In the second of a special Customer Service Week series, Samantha Saunders explores how cross-training staff improves morale, attitude and service delivery..
Delivering Quality Customer Service to Disabled Passengers
Samantha Saunders, Head of Innovation & Regulatory Compliance at OmniServ shares the first of five special insights for Customer Service Week..
AI in Ecommerce: Personalization and Beyond
Kate Pioryshkina, Sales Manager at Iflexion takes a close look at how AI is transforming the ecommerce customer experience..
How Call Center Outsourcing Can Save You Time and Cost
As more companies look for ways of lowering costs and increasing productivity, David Miller looks at some of the benefits of outsourcing your call center operation..
5 Ways to Deliver Better Service for Customer Service Week
In recognition of National Customer Service Week, Shep Hyken provides some ways to deliver even better customer service..
Ten Strategies for Building Strong Internal Customer Relationships
Bob Lucas reveals his powerful strategies for building and maintaining strong internal customer relationships..
Brazilian Healthtech TNH Health Develops AI-Powered Chatbot for Mental Health
A quick look at the internet and you’ll see chatbots are trending right now. These AI-powered apps are making great strides in providing solutions for enhancing the customer experience. One such chatbot solution is being developed for the healthcare market by a company called TNH Health. And investors are showing interest; Valor Capital Group has … Read more
Consumers Willing to Make Messaging Their Primary Means of Contacting Customer Support
New survey on customer service automation reveals 83% of consumers are willing to make messaging their primary means of contacting customer support. Helpshift, the company revolutionizing customer service through its intelligent digital-first platform, has released new data revealing consumer sentiment about chatbots and automation in customer service. The study also zeroes in on opinions on … Read more
How to Win Customers Instantly With Phone Courtesy
Whoever answers your phone represents the entire organization and its philosophy about customer service. Phone courtesy needs to be rule # 1..
Insurers Neglecting Customer Service on Digital Channels
Poor performance and focus on social media damages trust and risks future revenues..
The ‘Uberization Event’ – London – 26th September 2019
Join the experts who will discuss real-time communications, customer expectations and the changes that are to come..
Customer Service Superpowers: How Visual Tools Could Give Your Business the Edge
Wendy Hamilton, CEO of TechSmith, discusses the transformative power of visual tools for customer service teams..
5 Ways AI and Machine Learning Are Automating Customer Service in 2019
AI has overhauled the way companies sell and customers shop. Artificial intelligence in eCommerce has opened up endless avenues of possibilities for engaging customers..