Can Live Chat Improve Customer Satisfaction?
Malene Wessel takes takes a close look at some reasons why live chat can produce a high level of customer satisfaction..
Final Mile Is Often the Final Straw for Customers
Final mile is often the final straw for customer according to new research from eDelivery EXPO..
Client Care and New Technology Emerge as Top Legal Practice Priorities
Client care, brand reputation and new technology have emerged as the top priorities for Legal Practices, in the third annual survey carried out by UK legal technology innovator Zylpha..
5 Ways Artificial Intelligence Revolutionizes Customer Service
As a vital component in today’s marketplace, learn how AI harnesses the power to revolutionize the customer experience..
Top 12 Retailers for Customer Service
Latest research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer service..
New Book Explores How to Attract Customers in a World of AI, Bots and Automation
We have now entered the third phase of digital evolution, and it is changing the behaviour and expectations of customers, fast..
Fines and Loss of Customer Trust If Companies Ignore New GDPR Legislation
Consultancy Tailored Data Solutions has urged company directors to start taking new data compliance more seriously, as implementation of wide sweeping changes is now only weeks away. The EU General Data Protection Regulation replaces existing data laws on 25th May 2018 and the wake-up call to step up preparations comes as evidence mounts that many … Read more
Favorite Customer Service Providers of the Year Announced
Winners of the 2018 People’s Choice Stevie Awards for Favorite Customer Service, a worldwide public vote, have been announced..
Do You Really Provide Great Customer Service?
Are you treating customer service as a necessary add-on to your business? If you are, you will never really provide great service..
The Customer and the Rose: A Valentine’s Day Story
Larry Galler recounts a Valentine’s Day story that conveys an important lesson in customer loyalty..
5 Ways to Listen to Your Customer and Increase Customer Loyalty
Not listening could be driving your customers away. Listen well and you’ll not only keep them, you’ll increase sales and customer loyalty..
Why Choose a True Live Chat Solution?
You may have a contact center solution that either includes some version of live chat or offers an add-on live chat option. Unfortunately, not all live chat is created equal..
When Sorry Isn’t Enough
A visit to a busy restaurant, some barbecue sauce and a beautiful jacket provide a valuable lesson in customer service..
The 8 Wastes of Customer Service
Here are 8 wastes of customer service—inspired by the Toyota Lean Manufacturing system as used by today’s process experts..
Customer Service Means Taking the HEAT
Are you good at taking the HEAT when your customers lose their cool? Lydia Ramsey explains how you can diffuse even the angriest client..
The End of Customer Service as We Know It
Aspect Software’s Consumer Experience Index Survey shows self-service and AI are redefining how consumers view customer service..
Dunkin’ Donuts No.1 in Coffee Customer Loyalty Once Again
Dunkin’ Donuts can now boast an impressive dozen in customer loyalty for the 12th consecutive year..
Winners Announced for 2018 DealerRater Dealer of the Year Awards
Top U.S. and Canadian car dealers are recognized for high marks in online customer reviews.
Ascensos Make Fantastic Fundraising Effort for Children’s Hospital
Ascensos, the Scottish-based contact centre management specialist, has presented Glasgow Children’s Hospital Charity (GCHC) with a cheque for £17,500 after a fantastic fundraising effort. Each member of the 1,000 strong Ascensos team, across its sites in Motherwell and Clydebank, played a part in raising money for the charity throughout 2017. The team beat its own … Read more