What’s your Customer Service Style?
Whatever kind of customer service you offer – whether big or small, expensive or cheap, large-scale or small – do it with style.
The Unbeatable Laws Of Customer Service
If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top.
Customer Loyalty Linked to Employee Satisfaction
It is now widely believed that there is a cause-and-effect relationship between a loyal employee and a loyal customer.
Thank Goodness for Customer Complaints
If I was thinking of buying stocks and shares in a company – or more importantly buying products from them – I would try to find out how good they are at dealing with customer complaints.
Sure Fire Ways To Drive Customers Away!
Call it regimented thinking. Call it the-way-we-have-always-done-it. But by any name, there are actions and practices that far too many businesses engage in that can unknowingly drive customers away.
Building Loyal Customers, from Contact to Delivery
Getting customers to trust your firm is the name of the game. In fact, after money and desire, all purchases are about trust.
Making Customers Feel Important
Customers are people first. This means that each of your Customers, like everyone else, wants to feel important.
How to ‘Revolutionize’ Your Customer Service
There’s much written and spoken about customer care, customer service, even customer delight. But what does it all mean? Here are seven tips to help you look at your business and identify where you can “revolutionize” your customer service.
Raising the Profile of Customer Care
Disappointingly, customer care departments are often poorly resourced and under valued in the corporate hierarchy, rather than seen as an opportunity to get closer to customers.
Four Ways to Motivate Customer Service Professionals
These Four motivation strategies can help your organization succeed – one professional at a time.
Perfect Customer Service: Bigger is Not Always Better
Why a bigger customer service department could be the last thing you need.
Bringing True Customer Focus in to Reality
In spite of all the catchy slogans and corporate pledges, customer service levels of major corporations have only slightly improved in the last few years. This is because they ate consumed by task-focus.
Service Encounters of the Third Kind
One step you can take is to explore your customers’ future needs and interests through cultivating “Service Encounters of The Third Kind”.
5 Tips for Curing Bad Customer Service
Bad customer service is everywhere these days. Unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. Read on for 5 tips for curing bad service.
First Contact: The Source of Customer Loyalty
With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many businesses.
Poor Customer Service Is Top Reason Consumers Switch Service Providers
Despite the increased use of new technologies intended to improve customer service, poor customer service is the primary reason that consumers switch service providers. Nearly half (49 percent) of the more than 2000 U.S. and U.K. consumers surveyed by Accenture said poor service led them to change service providers in at least one industry in … Read more
At Your Service: The Ten Commandments of Great Customer Service
Customer service is an integral part of our job and should not be seen as an extension of it.
What Customers Really Want – Six Secrets of Customer Service
Overall, customers just want to feel good. They want to feel better after they’ve dealt with you or anyone in your business, than they did before. If you can create that feeling, then you’re well on the way to giving customers what they really want.
CRM = Customers (don’t) Really Matter
CRM was supposed to bring companies closer to their clients – but has it? Find out in this article.