Are People Telling Great Stories about Your Customer Service?
Ron Rosenberg gives us some important lessons on the importance of providing legendary service..
Home Deliveries Optimized for the Holiday Season
Paragon HDS Software helps meet customers demands. As more and more customers demand convenient delivery time slots, Paragon ‘HDS’ software is allowing shoppers to choose a delivery slot to suit them. Many of the UK’s high street retailers, including some well-known names in the electronics, catalogue and home furnishings sectors, will be busy planning their … Read more
Customer Centric Service – How to Become a Customer Focused Organization
how does an organization take a customer centric approach to it’s strategy? Here are five key steps to implementing a customer centric model and achieving customer centricity for your business..
Top Ten Customer Service Duties
Customer service isn’t just about listening to customers and resolving their problems when needed. Learn more about the key roles and responsibilities in this article..
Customer Service Metrics to Measure Client Satisfaction
When it comes to measuring the success of your customer service operation choosing the right set of metrics is essential..
Five Tips for Effective Social Customer Service
As customer service and social media blend to provide a new platform for providing customer care, Belinda Gannaway looks at the key success factors..
Altitude Software Provide World-Class Contact Centers in Eastern Europe
Mellon Poland and Mellon Bulgaria win at Contact Center World Awards with Altitude-Powered Outbound Campaigns..
Customer Service: The Choice is Yours
What’s that famous line; “the customer is always right, and if you ever doubt this refer to rule number one,” and whereas we read such quotes and smile, there is a very valuable lesson in all of this..
5 Ways to Develop Long Lasting Customer Relationships
There are several ways you can develop relationships with your customers that will last a lifetime..
Six Major Customer Service Trends
Being aware of the underlying trends in customer service is essential for the success of any business. Here are Micah Solomon’s top six trends. Customer Service Trend #1 Customers Expect Anticipatory Technological Behavior and Aggregated Information — Instantly. Today’s customers aren’t willing to search for information, or to wait too long in line to get … Read more
Sellers Should be Servers and Servers Should be Sellers
The real issue for most people and organizations is that sellers should serve more and servers should sell more. Learn more in this article by Guy Arnold..
Keys To Exceptional Customer Service
Amy Shouse learns a lot about customer service – on a canoe trip..
How to Provide Outstanding Customer Service
The corner stone of any good business is excellent customer service.
Three Ways Technology Can Boost Your Customer Service
While the golden days of service with a smile are by no means over, and the key to providing great customer service still comes down to our people skills, incorporating the latest technology could give your business’s customer service that extra boost to set you apart from your competitors. In this article, we’ll explore different … Read more
One Deal Away: Engaging and Retaining Insurance Customers
Consumers looking for insurance are always looking for the best deal: they search the web, compare the price, and take out the policy..
Amazon Continues to Raise Customer Satisfaction levels
Online shoppers reward retailer with best ForeSee score..
Personalising Customer Experience in the Post-Christmas Returns Rush
A customer is for life not just for Christmas – how to make your contact centre impress when it matters..
Building Customer Loyalty is Easier than You Thought
Brendan Dykes examines how an audit of a company’s Customer Effort Score can dramatically improve customer service levels and build customer loyalty..
How to Give Good Customer Service
Here are some key points that can show us how to give really good customer service. My sister and I have been in customer service for over 75 combined years. Not that we are that old, but we gained our belief early. We started as salad girls, where we competed to have the cleanest, fullest, … Read more