First Contact: The Source of Customer Loyalty
With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many businesses.
Poor Customer Service Is Top Reason Consumers Switch Service Providers
Despite the increased use of new technologies intended to improve customer service, poor customer service is the primary reason that consumers switch service providers. Nearly half (49 percent) of the more than 2000 U.S. and U.K. consumers surveyed by Accenture said poor service led them to change service providers in at least one industry in … Read more
At Your Service: The Ten Commandments of Great Customer Service
Customer service is an integral part of our job and should not be seen as an extension of it.
What Customers Really Want – Six Secrets of Customer Service
Overall, customers just want to feel good. They want to feel better after they’ve dealt with you or anyone in your business, than they did before. If you can create that feeling, then you’re well on the way to giving customers what they really want.
CRM = Customers (don’t) Really Matter
CRM was supposed to bring companies closer to their clients – but has it? Find out in this article.
Creating a Customer Service Culture
In the dynamic world of retail, companies often talk about the importance of customer service excellence. The fast paced, competitive environment is a constant challenge for retail owners. Here are 6 simple tips to help retailers strive for high service levels.
The ABC of Customer Service
If you want your staff to remember the essentials of customer care, there’s no better way to teach them than with the ABC of Customer Service.
Customer Service Leads to Customer Loyalty
All customers want and expect superior customer service, and it is all too important that we give it to them. Otherwise, our competition will.
Would You Like FRIES with That? Giving Customers what They Love
French fries? No. Charles Kingsmill is talking about FRIES, the hugely popular business acronym that he’s just invented.
Customer Service Internet Style – 10 Tips to Improve Your Service
If you understand that it costs more to find a customer than it does to keep one then you will appreciate the importance of good, quality customer service.
Turning a Difficult Customer into a Customer that Comes Back
Many companies are turning away possible loyal customers, because they do not know how to turn a complaining customer into a thankful customer who will come back to buy from you again. Here are some suggestions to deal with with cranky customers.
Critical Steps to Establish a Customer Service Culture
When price wars fail to drive revenues, businesses often look to service to give them a competitive advantage. Anthony Mullins shares eight critical steps to establish a customer service culture.
Which Customers Complain the Most about Customer Service?
Research reveals the top countries where customers complain about customer service the most. There are some interesting surprises.
Top Ten Customer Service Tips
Ten very useful tips that you can put into practice right away to help improve your customer service.
Customer Service in Today’s Business Environment
Name or number? How much do you feel you count in today’s fast-moving, production-line world of business? A face or a human barcode? Are you one in a million?
Hit The Jackpot With Customer Complaints
Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business.
Customers Say “That’s Stupid” to Call Center Methods
An online survey of consumers reveals that they don’t get good service from call centers.
What Exactly Is CRM?
CRM may or may not prove to be the answer to providing excellent customer care, but the philosophy of putting customers at the heart of our business is definitely a step in the right direction.
Customers – Hold onto what You’ve Got
You probably spend a great deal of your time looking for new customers or clients. However “are you sure your doing enough to hold onto the ones you’ve got?”