The Ultimate Customer Service Experience?
Imagine you are having a rough day on the ski slopes. You’re a new snowboarder or skier. Suddenly, a Vail Resorts employee glides along side of you.
5 Easy Steps to Getting Your Complaints Resolved
Too few of us complain so most organizations believe they provide awesome service. Here are 5 ways to get your complaints resolved.
The Customer Is Not Always Right!
The guiding principle behind good customer service is usually summed up in this phrase – ‘The customer is always right.’ But if you’ve ever handled customer service issues before, you know this isn’t exactly true.
The Purpose of a Company is to Create Customers
Peter Drucker is credited with the idea that the purpose of a business is to a create customer. Is the purpose of your business to create a customer?
Listening to the Voice of Your Customer
Your customers are talking. Are you listening? Can you? Traditional CRM analysis exposes only 20 percent of the valuable customer insight that your company captures today.
TeamSupport Grab Stevie Award for Customer Service
Customer service software firm hit the sales and service grade.
5 Ways to Court the Customer as Your Valentine
Chip Bell shares five simple strategies to show your customers you care this Valentine’s Day—as well as throughout the year..
Telephone Customer Service
In today’s high-tech world, the one communication tool that remains a constant is the telephone. Here are my top 12 tips for telephone customer service.
Fusion Contact Center Helps Sunderland’s Next Generation
Employees support local Prince’s Trust initiative.
How to Score Customer Loyalty Surveys
This article discusses the development of an internal scoring index that can be used by survey companies administering customer satisfaction surveys, customer loyalty surveys, or surveys that measure both satisfaction and loyalty..
Companies Losing out due to Poor Customer Feedback Measurement
Digital marketers urged to improve online customer feedback.
Contact Center as a Service: The Seven Most Popular Myths About Cloud Contact Centers Dispelled
Klaas van der Leest, UK Managing Director, Intelecom dispels 7 myths about contact centers in the cloud..
6 Ways to Link Quality Improvement to Customer Service
Based on ASQ’s Global State of Quality Research: Discoveries 2013, Customer Service Managers can enhance the pay-off of corporate quality initiatives by providing Voice of the Customer, revenue and word of mouth impact estimates and proactive customer education services..
Four Key CRM Strategies That Can Leap You Ahead of the Competition
The organizational design of your CRM solution is the single most important aspect of ensuring a quality customer experience.
Contact Centers Still in the Quality Monitoring Dark Ages
The latest ‘Workforce Optimisation Technologies forecast’ released by Ovum estimates the spend on quality monitoring (QM) technology to be $141 million across Europe.
Case Study: Turning Around a Dysfunctional Customer Service Operation
A few years ago I received a call from the President of a company operating a customer service group whose primary responsibilities included taking orders from customers as well as field sales reps on behalf of their best customers.
Social Media Makes Banking Social Again
With bank branches closing each week, “Banking is no longer a place you go, it’s simply something you do.” Retail banking has had to evolve considerably over the last few decades. Banks used to have it relatively easy – customers were loyal, local and trusting and kept the same bank account for their whole life. … Read more
How May I Help You? The Benefits of Promoting Good Customer Service
Jay Manangan suggests 5 long-lasting benefits of good customer service..