Why is Great Customer Service So Hard to Find?
Almost everyone believes customer service sucks. The CEO’s never experience what happens during the day and how ineffective a lot of employees are at handling customer service..
15 Customer Touchpoints That Will Optimize Your Customer Journey
A customer touchpoint is any interaction a customer has with a business. The second a customer begins looking for services and products, there is an opportunity for them to interact with your brand..
Improving Customer Service and Experience in the Banking Sector
Entrusting your hard-earned income to an establishment isn’t something that you should do haphazardly. Consumers deserve a bank that offers competitive rates, innovative financial products, and quality services..
Tips You Need to Choose a Customer Enablement Platform for Your Business
A customer enablement platform specializes in the processes and strategies your business needs to improve customer service and experience. Moran Altarac, Director of Marketing at Guidde, explains..
Contact Centers Close to Breaking Point According to New Global Survey
Contact centers are struggling to deliver much-needed CX innovation while battling against rising contact volumes, agent attrition and customer churn, according to a new survey of 1000 contact center leaders..
BigChange Lifts the Weight of Job Management for Upholstery2u
Gym equipment repair specialist Upholstery2u is using the latest technology to streamline workflows and boost customer service levels. Supplied by BigChange, the complete job management platform schedules work..
Sabio Group Enhances Agent-Wellbeing Offering with Latest Acquisition
Sabio Group has enhanced its contact centre agent wellbeing offering following its acquisition of leading workplace mental health platform provider, People Matter..
How can Knowledge Management Help in Superior CX?
In the modern world, effective knowledge management for superior customer experiences (CX) is a must. But before we get into why this statement is accurate, we must first understand exactly what KM is..
How To Attract and Retain Superior Customer Service Team Members
As a small business owner, generating leads and sales, keeping costs low, and marketing and retargeting consumers for future sales are just some of the difficulties you face..
Why Your Brand Needs a Total Experience Strategy
Total Experience can be a powerful tool for engagement and growth, but only with an intentional strategy behind it. Kate Kompelien, Executive Director of Experience Strategy at Avtex, explains..
Envirocare Transforms Grounds Maintenance Services with BigChange Tech
Envirocare has replaced four different admin systems with one complete job management solution streamlining the organisation of its nationwide commercial gardening and grounds maintenance operation..
Strong Investment in CX Sees Sabio Group Drive Record Growth
Sabio Group, the digital customer experience (CX) transformation specialist backed by Horizon Capital has announced strong financial and operational performances in its annual report and accounts..
What Is Forum Marketing and How Can It Help Your Business?
While social media algorithms are able to bring individuals with similar interests together, businesses could take advantage of this exciting opportunity, using online debates and forums to engage with users..
BigChange Elevates Green Ambitions for VM Elevators
VM Elevators, a premium, independent lift and escalator services provider, is boosting its green credentials using BigChange job management software..
E-Commerce Customer Service Best Practices
As an online business owner, you know that providing great customer service is essential to your success. After all, happy customers are more likely to return and make additional purchases..
Why You Need Call Tracking to Improve Customer Service
The quality of the customer journey is critical to any business. From the moment a prospect picks up the phone, they provide valuable information you can collect and use to improve your customer service..
Teleperformance UK Selects PCI Pal to Secure Expanding Payment Methods for Global Enterprise Customers
PCI Pal , the global SaaS provider of secure payment solutions, has announced a partnership with Teleperformance Limited a leader in omnichannel customer care solutions and integrated digital business services..
Free Webinar: Confidence-Enabling Experiences
Through our partnership with Reuters Events, we are excited to bring you an exclusive invitation to join the next free webinar in their CX & Marketing Leadership series on July 13th..
Zenarate AI Coach Recognized as a Leading Contact Center Training Solution at the Annual 2022 CCW Excellence Awards
Zenarate, the industry’s leading AI Conversation Simulation solution, had its AI Coach contact center training platform recognized as a runner-up at the CCW Excellence Awards in Las Vegas..