Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
In spite of all the catchy slogans and corporate pledges, customer service levels of major corporations have only slightly improved in the last few years. This is because they ate consumed by task-focus.
One step you can take is to explore your customers’ future needs and interests through cultivating “Service Encounters of The Third Kind”.
Bad customer service is everywhere these days. Unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. Read on for 5 tips for curing bad service.
With customers being smarter, more cost conscious, more product knowledgeable and more demanding, improving customer service has become a major focus within many businesses.
Customer service is an integral part of our job and should not be seen as an extension of it.
Overall, customers just want to feel good. They want to feel better after they’ve dealt with you or anyone in your business, than they did before. If you can create that feeling, then you’re well on the way to giving customers what they really want.
CRM was supposed to bring companies closer to their clients – but has it? Find out in this article.
In the dynamic world of retail, companies often talk about the importance of customer service excellence. The fast paced, competitive environment is a constant challenge for retail owners. Here are 6 simple tips to help retailers strive for high service levels.
If you want your staff to remember the essentials of customer care, there’s no better way to teach them than with the ABC of Customer Service.
All customers want and expect superior customer service, and it is all too important that we give it to them. Otherwise, our competition will.
French fries? No. Charles Kingsmill is talking about FRIES, the hugely popular business acronym that he’s just invented.
If you understand that it costs more to find a customer than it does to keep one then you will appreciate the importance of good, quality customer service.
Many companies are turning away possible loyal customers, because they do not know how to turn a complaining customer into a thankful customer who will come back to buy from you again. Here are some suggestions to deal with with cranky customers.
When price wars fail to drive revenues, businesses often look to service to give them a competitive advantage. Anthony Mullins shares eight critical steps to establish a customer service culture.
Research reveals the top countries where customers complain about customer service the most. There are some interesting surprises.
Ten very useful tips that you can put into practice right away to help improve your customer service.
Name or number? How much do you feel you count in today’s fast-moving, production-line world of business? A face or a human barcode? Are you one in a million?
Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happens to your business.
An online survey of consumers reveals that they don’t get good service from call centers.