What to Do when Your Customer Is About to Explode
When things go wrong, customers get upset. Sometimes they blow up in anger. Here are five steps to sanity when your customer is ready to “explode”.
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
In Challenging Times Service Matters Most
In difficult economic times, some businesses cut costs by cutting corners on customer service. This is exactly the wrong thing to do. Right now, service matters more than ever. Here’s why.
What’s a Customer Worth?
One of the most serious and costly mistakes companies make is failing to recognize the difference between the value of a customer today and the long-term value of that customer.
Make an Action Plan to Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others.
Clean Sweep Customer Service
How can you communicate your company’s vision effectively so your employees deliver the highest level of service?
Moments of Truth for Veterinary Practice Customer Service
Diederik Gelderman offers a framework for successful customer service in a veterinary practice.
Top 5 Ways of Dealing with an Angry Customer
By staying calm, you may be able to satisfy even an upset customer. Even if you don’t, you can maintain your professionalism.
25 Customer Service Buzzwords Everyone Should Know
Love them or loathe them, here are some of my favorite customer service buzzwords for you to use and enjoy.
23 Essential Customer Service Skills
At the heart of great customer service is the way we interact with our customers. It will come as no surprise to hear that we don’t always get those interactions right. In my opinion, what we need is a distinct skill set that can be applied consistently throughout the service industry.
Customer Respect: Resolve Customer Service Complaints Quickly
Do you ever stop to think about how much time people spend on the phone making calls to complain about bad customer service? A recent article in The Street pointed out that, on average, adults in the U.S. spend about 364 minutes every year placing calls to report complaints..
Using Games to Create a Better Customer Experience
Read about the latest trend of customer service “gamification”.
Instilling a Customer Service Culture
Creating a culture of service within your organization is vital..
How To Analyze Customer Feedback
Customer feedback is the one thing that gives a business a clearer view of how it is doing. Learn how to analyze customer feedback in this article.
Focus on the Customer, Not the Money
Striving to take your business to the next level of success? Perhaps it’s time to refocus. Stop worrying so much about the sale, and just take care of the customer.
The Value of Customer Loyalty
Customer acquisition and development is a costly business. In this article we look at the true value of customer loyalty.
How to Handle Client Complaints
“The Customer is Always Right” was once a standard policy . In these difficult times, can we turn back the clock?
Customer Service Phone Tips
Making a good impression on the telephone phone is not that difficult. Here are 7 customer service phone tips to help you succeed.
Providing “C” Level Service Is Easy
Creating “C” Level Customer Service is knowing what the “C”s are and what each means to the Customer.