How to Handle Client Complaints
“The Customer is Always Right” was once a standard policy . In these difficult times, can we turn back the clock?
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
Customer Service Phone Tips
Making a good impression on the telephone phone is not that difficult. Here are 7 customer service phone tips to help you succeed.
Providing “C” Level Service Is Easy
Creating “C” Level Customer Service is knowing what the “C”s are and what each means to the Customer.
8 Tips for Fantastic First Impressions
Here are some tips on how to make a great first impression with your customers. Having spent three months searching for a company that could actually deliver on the product I was searching for, I finally secured an interview with the account manager of a large international company. On the day of the meeting, I … Read more
Contact Centre as a Service (CCaaS) and Workforce Optimisation (WFO): a Winning Combination
Klaas van der Leest, MD, Intelecom says it’s time to connect CCaas and WFO to create the perfect customer experience.
How to Provide an Outstanding Customer Service Experience
The world is changing and so is the way we, as business owners, interact with our customers. Now, more than ever, providing outstanding customer service involves providing a total experience.
Customer Service Guidelines for Suppliers and Contractors
Creating alignment between your customers needs and employees and suppliers is critical for a successful customer service strategy.
Examples of Poor Customer Service
Bad customer experiences are not hard to find these days. The key to success is to identify and correct poor service before it’s too late. Check out these poor customer service examples.
Customer Service Quality Statements to Measure up Against
It might sound quick and simple to say how well your business does in satisfying it’s customers..
Five Customer Service Tactics to Increase Sales
Incorporate these five customer service tactics into your sales strategy and watch sales grow..
Don’t Leave Me Hanging On The Telephone
Recent reports on charges levied by a range of service providers, especially banks, provide some interesting food for thought. The Which! Survey suggested that some providers are making money from customer contact centres, leaving customers waiting for several minutes in a queue, with little transparency as to whether callers are ringing a free number or … Read more
How To Look After Complaining Clients
Customer issues often present a challenge to turn unhappy clients into satisfied and loyal customers. The following pointers will help you handle the issues more efficiently..
The Ultimate Customer Service Experience?
Imagine you are having a rough day on the ski slopes. You’re a new snowboarder or skier. Suddenly, a Vail Resorts employee glides along side of you.
5 Easy Steps to Getting Your Complaints Resolved
Too few of us complain so most organizations believe they provide awesome service. Here are 5 ways to get your complaints resolved.
The Customer Is Not Always Right!
The guiding principle behind good customer service is usually summed up in this phrase – ‘The customer is always right.’ But if you’ve ever handled customer service issues before, you know this isn’t exactly true.
The Purpose of a Company is to Create Customers
Peter Drucker is credited with the idea that the purpose of a business is to a create customer. Is the purpose of your business to create a customer?
Listening to the Voice of Your Customer
Your customers are talking. Are you listening? Can you? Traditional CRM analysis exposes only 20 percent of the valuable customer insight that your company captures today.
5 Ways to Court the Customer as Your Valentine
Chip Bell shares five simple strategies to show your customers you care this Valentine’s Day—as well as throughout the year..
Telephone Customer Service
In today’s high-tech world, the one communication tool that remains a constant is the telephone. Here are my top 12 tips for telephone customer service.