5 Tips for Managing Multiple Customers
While there are no absolute rules for juggling customers here are five tips that work well in reducing stress and boosting customer loyalty..
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
Good Medical Manners Equal High Patient Satisfaction
If you don’t think you need to pay attention to the details when it comes to making your patients happy as well as healthy, think again. If ever there was a time to mind your medical manners, it’s now..
Redefine Your Call Center with Co-Browsing Software
Customers have always expected effective and efficient service but with today’s technological developments, expectations are even higher..
How to Use Email Marketing to Drive More Customer Loyalty
Keeping a customer is cheaper than acquiring a new one. So how do you use email to drive more customer loyalty? Here are some tips to improve your strategy fast..
5 Ways to Eliminate Customer Service Friction
Shep Hyken shares a list of areas with opportunities to eliminate friction and displeasure for the customer..
How to Make Customers Love Your Contact Centre’s Chatbot
Here we take a look at some simple ways you can ensure your customers will love your contact centre’s chatbot, rather than loathe it!
Six Secrets to NEVER Share with Customers
Jeff Mowatt highlights some oversharing blunders that annoy customers and limit the careers of customer service advisors..
Predictive Customer Support: Fix It Before It’s a Problem
Shep Hyken explains how to ensure your customers get the support not only before they know they need it, but before the problem ever occurs..
Setting Up a Business with a Strong Customer Focus from the Outset
Any tasks which are customer-related should always take the highest priority. Here are some key areas which new businesses would do well to put in place from the outset..
To Respond or Not to Respond to Customer Feedback
With the presence of review sites such as Yelp, TripAdvisor, and comment sections on company websites themselves, CX leaders are now faced with a question many aren’t sure how to answer..
Effort and Responsiveness in Customer Service Impacts Customer Loyalty
Increasingly time-poor consumers often expect an organisation to know what they are contacting them about, and how to resolve any issues on demand..
Harnessing Social Media as a Contact Centre Channel
With social media firmly cemented in our daily lives, it’s no surprise that we are further utilising those channels to gain quicker and more personalised engagements with brands..
How to Ensure a Bespoke CRM System Continues to Add Customer Value
When a custom CRM is well mapped out from the outset, it should provide added value for customers on delivery and well into the future..
How to Provide a Great Experience for Your Conference Guests
When delegates pay to attend an event, they naturally want to gain a return on their investment and have a great customer experience..
Closing the Weakest Link: Call Centre Authentication
In the call centre industry, organisations are aiming to improve operational efficiency. But any gains made will all be lost if security is not factored into the equation..
Protecting Your Customers’ Data Before Disaster Strikes
When it comes to protecting customer data, avoiding complacency and staying agile are crucial to avoid being hit by a security breach..
Improve Customer Experience with Knowledge Management
A well-planned and maintained knowledge management system is the cornerstone of a successful customer experience strategy..
Customer Service: It’s the Little Things That Matter
It is often the small details that customers notice and remember more than the product they purchased. Pay attention to the little things and your customers will love you even more..
The Right Questions to Ask Your Customers
There are quite a few best practices out there to gain customer feedback to help improve your organization’s performance and growth. But are you asking the right questions?