Customer Service Articles Archives

Working in Partnership to Deliver Enhanced Customer Service

December 8, 2025October 11, 2019 by Rob Stefanovic

In the final blog of the series, Samantha Saunders hands over to Rob Stefanovic to share an example of how cooperation between partners can help build trust and recognition..

Company-Wide Commitment Is Needed to Lead Customer Service Innovation

December 8, 2025October 10, 2019 by Samantha Saunders

Continuing with our special Customer Service Week series, OmniServ’s Samantha Saunders argues that to lead customer service innovation, you need commitment across the board..

Recognizing Great Staff Performance Is Key to Improving Service Quality

December 8, 2025October 9, 2019 by Samantha Saunders

The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition..

Deliver Better Customer Service by Breaking Down Internal Barriers

December 8, 2025October 8, 2019 by Samantha Saunders

In the second of a special Customer Service Week series, Samantha Saunders explores how cross-training staff improves morale, attitude and service delivery..

Delivering Quality Customer Service to Disabled Passengers

December 8, 2025October 7, 2019 by Samantha Saunders

Samantha Saunders, Head of Innovation & Regulatory Compliance at OmniServ shares the first of five special insights for Customer Service Week..

AI in Ecommerce: Personalization and Beyond

December 8, 2025October 4, 2019 by Kate Pioryshkina

Kate Pioryshkina, Sales Manager at Iflexion takes a close look at how AI is transforming the ecommerce customer experience..

How Call Center Outsourcing Can Save You Time and Cost

December 8, 2025October 2, 2019 by David Miller

As more companies look for ways of lowering costs and increasing productivity, David Miller looks at some of the benefits of outsourcing your call center operation..

5 Ways to Deliver Better Service for Customer Service Week

December 8, 2025October 1, 2019 by Shep Hyken

In recognition of National Customer Service Week, Shep Hyken provides some ways to deliver even better customer service..

Ten Strategies for Building Strong Internal Customer Relationships

December 8, 2025September 29, 2019 by Bob Lucas

Bob Lucas reveals his powerful strategies for building and maintaining strong internal customer relationships..

How to Win Customers Instantly With Phone Courtesy

December 8, 2025September 25, 2019 by Lydia Ramsey

Whoever answers your phone represents the entire organization and its philosophy about customer service. Phone courtesy needs to be rule # 1..

Customer Service Superpowers: How Visual Tools Could Give Your Business the Edge

December 8, 2025September 17, 2019 by Wendy Hamilton

Team using screen capture tools to help customers

Wendy Hamilton, CEO of TechSmith, discusses the transformative power of visual tools for customer service teams..

5 Ways AI and Machine Learning Are Automating Customer Service in 2019

December 8, 2025September 13, 2019 by CSM Contributor

AI has overhauled the way companies sell and customers shop. Artificial intelligence in eCommerce has opened up endless avenues of possibilities for engaging customers..

Is Your Customer Personalization Actually Personal?

December 8, 2025September 9, 2019 by Andrea Belk Olson

Andrea Belk Olson investigates the topic of customer personalization and explains how it can add depth to your customer relationship building..

What We Can Learn About the Italian Approach to Customer Service

December 8, 2025August 28, 2019 by Dr Laura Olcelli

Are cultural insights significant in terms of their impact on customer service? Dr Laura Olcelli investigates…

Six Benefits of Outsourcing Your Customer Service

December 8, 2025August 27, 2019 by CSM Contributor

Call center agents working in an outsourced service center

One of the ways companies endeavour to make themselves more efficient is by outsourcing some of their business operations. In this article we’ll look at some of the benefits of outsourcing..