Customer Service Superpowers: How Visual Tools Could Give Your Business the Edge
Wendy Hamilton, CEO of TechSmith, discusses the transformative power of visual tools for customer service teams..
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
5 Ways AI and Machine Learning Are Automating Customer Service in 2019
AI has overhauled the way companies sell and customers shop. Artificial intelligence in eCommerce has opened up endless avenues of possibilities for engaging customers..
Is Your Customer Personalization Actually Personal?
Andrea Belk Olson investigates the topic of customer personalization and explains how it can add depth to your customer relationship building..
What We Can Learn About the Italian Approach to Customer Service
Are cultural insights significant in terms of their impact on customer service? Dr Laura Olcelli investigates…
Six Benefits of Outsourcing Your Customer Service
One of the ways companies endeavour to make themselves more efficient is by outsourcing some of their business operations. In this article we’ll look at some of the benefits of outsourcing..
5 Challenges Customer Service Managers Face Today
Check out these five challenges currently facing Customer Service Managers on the quest for top-rated customer service..
How Not to Treat Your Customers: 7 Things Customers Hate to Hear
Shep Hyken reflects on an unpleasant customer experience and provides some important lessons on how not to treat your customers..
10 Ways to Reduce Lineup Stress for Staff and Customers
Jeff Mowatt takes a look at the impact of waiting in line and how to improve the experience for customers and employees..
4 Principles for a Great Customer Feedback Program
If you want to deliver great customer service, you need a sold customer feedback program – one that’s based on the 4 principles outlined here..
5 Tips for Managing Multiple Customers
While there are no absolute rules for juggling customers here are five tips that work well in reducing stress and boosting customer loyalty..
Good Medical Manners Equal High Patient Satisfaction
If you don’t think you need to pay attention to the details when it comes to making your patients happy as well as healthy, think again. If ever there was a time to mind your medical manners, it’s now..
Redefine Your Call Center with Co-Browsing Software
Customers have always expected effective and efficient service but with today’s technological developments, expectations are even higher..
How to Use Email Marketing to Drive More Customer Loyalty
Keeping a customer is cheaper than acquiring a new one. So how do you use email to drive more customer loyalty? Here are some tips to improve your strategy fast..
5 Ways to Eliminate Customer Service Friction
Shep Hyken shares a list of areas with opportunities to eliminate friction and displeasure for the customer..
How to Make Customers Love Your Contact Centre’s Chatbot
Here we take a look at some simple ways you can ensure your customers will love your contact centre’s chatbot, rather than loathe it!
Six Secrets to NEVER Share with Customers
Jeff Mowatt highlights some oversharing blunders that annoy customers and limit the careers of customer service advisors..
Predictive Customer Support: Fix It Before It’s a Problem
Shep Hyken explains how to ensure your customers get the support not only before they know they need it, but before the problem ever occurs..
Setting Up a Business with a Strong Customer Focus from the Outset
Any tasks which are customer-related should always take the highest priority. Here are some key areas which new businesses would do well to put in place from the outset..
To Respond or Not to Respond to Customer Feedback
With the presence of review sites such as Yelp, TripAdvisor, and comment sections on company websites themselves, CX leaders are now faced with a question many aren’t sure how to answer..