Using Artificial Intelligence to Build a Great Future for CX
AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). Henry Jinman shares his top three tips..
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
Why the Gig Economy and Customer Service Go Hand in Hand
Roger Beadle, CEO at Limitless explains why agile customer service models are needed and how businesses can take advantage of the gig economy to improve their customer experience..
Why Integration Over Total Automation Is Key for Customer Service Success
When it comes to customer service in 2020 companies must implement the best methods for their product or service. Here are a few key ways to decide where and when to make those needed changes..
How AI Has Changed Customer Experience Forever
Learn how having a clear digital strategy and omni-channel solution at the core, overlaid with AI is the real gamechanger to customer service..
The Five Building Blocks of Successful Customer Strategy
Find out what makes a successful customer strategy in 2020 and understand the five most important building blocks necessary to deliver on it..
Ten Ways to Supercharge Your Customer Service
Is your customer service in need of an overhaul? Here are ten quick and easy ways to take your customer service to the next level..
4 Social Media Customer Service Best Practices
This article highlights four social media customer service best practices to help you wow your clients online..
Top Metrics to Make Your Call Center a Success
If you’re looking into upgrading or implementing call center software, read on as we detail some important things to consider to make it a success..
How to Design Your Perfect Customer Service Plan
In an excerpt from his book, Achieving Excellence Through Customer Service, John Tschohl provides a guide to preparing a plan for customer service success..
Smile and the World Smiles With You—Unless It’s Fake
Shep Hyken reflects on the importance of a genuine smile when dealing with customers and why as a Customer Service Manager you should ‘hire for attitude’..
How to Self-Audit Your Company’s Customer Experience
Kristina Evey looks at ways to identify opportunities that would add more value to your existing processes or systems..
6 Customer Service Mistakes—and How to Overcome Them
Even the best-oiled customer service machines are bound to malfunction on occasion. When a mistake occurs, how does your business handle the blunder?
Improve How Your Business Handles Customer Returns
Here are some tips to improve how your business handles customer returns, so you can cut down on admin and keep your customers happy..
How to Use the UMPS Method for Positive Customer Interactions
In an industry where it’s important to be memorable, Roger Wolkoff explains how the UMPS Method can be used to help close conversations..
Top Customer Service Management Solutions for Your Business
Customer service management is essential for growing a profitable, successful business. Here are some of the top solutions available to customer service managers..
5 Banking Customer Experience Predictions for 2020
John Ing, Principal Operations Lead for CX at ECS shares his CX Predictions for the banking industry in 2020..
Avoid Seasonal Highs and Lows with These Customer Experience Tips
Every year organizations invest millions to deliver a high-quality customer experience (CX) during their seasonal periods. Peter Mullen at VXI Global Solutions investigates..
Top Five Predictions for Customer Listening in 2020
Improving the customer experience will continue to be a priority for businesses in 2020, meaning driving insights from customer data has never been more important..
Top 5 Customer Experience Predictions for 2020
Philip Say, VP of Innovation Product Management, Sutherland Labs shares his CX Predictions for 2020..