The 25 Dollar Customer Mistake
The story of how a customer was almost lost over a very small fee that in the long term could have cost a lot more..
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
How to Build a Strong Customer Centric Team
There is a big difference between appreciating the importance of customers within a business and creating a customer centric team..
Better Customer Service with Chatbots?
Malene Wessel believes chatbots can boost a company’s customer service, taking over some of the most simple and frequent types of customer contacts..
5 Ways to Ensure Your Customer Service Is a Hit This Year
Shep Hyken offers some solid tips to ensure your customer service takes off in the coming year..
Customer Service Predictions for 2018
Now that 2017 has come to an end, here are some customer service predictions for 2018 brought to you by Fara Haron, CEO of CRM Solutions at Arvato..
Get on the Same Page with Your Customer—Literally
Learn how the latest live chat features are driving customer satisfaction and retention..
The Most Important Thing in Customer Experience
Kristina Evey reveals the one thing we must keep in mind when managing the customer experience..
Could You Survive If 25% of Your Customers Left Tomorrow?
According to a research conducted by McKinsey and Company, 25% of customers will leave after just one bad experience..
Do Your Employees Love Your Brand?
No matter how much you invest in customer service, if your frontline employees do not love your brand then the customer experience will suffer..
How to Get More Customers to Take Your Surveys
If you want to boost your customer survey response rate there are two important factors to consider. Shep Hyken explains..
5 Reasons Why Old School Customer Service Still Shines
Despite the latest advances in technology customers still appreciate good old-fashioned customer service..
Customer Service Tip: The Power of Observation
Sometimes it’s what a customer doesn’t do or doesn’t say that gives you the opportunity to create an amazing customer service experience..
10 Ways to Keep Customers Through Kindness
Susan Friesen explains why being generous in your business will result in more loyal customers..
Customer Service Week 2017: How to Make a Difference
It’s National Customer Service Week from 2nd to 6th October. This year, Shep Hyken invites you to take a different approach..
Take Your Customer Service from Good to Great
Peggy Murrah reflects on a bad customer experience and offers six useful tips to take your service from good to exceptional..
Celebrating the Impact of Customer Service Teams
Customer Service Week is a time for employers to celebrate their hard-working customer service teams—those on the frontline who are the unsung heroes of delivering a positive customer experience..
4 Strategies for Creating a Customer Service Culture
Over the years I’ve observed that the organizations who nurture the best service behaviors use these five strategies..
LEAP to Solve Customer Issues
Learn how to use the LEAP method to solve any issue and defuse even the most irate of customers..
How a Great App Can Help Your Bank Achieve Its Customer Service Goals
Banks continue to report that enhancing customer service is their number one priority. Dan Weis, Mobile Product Leader at NCR explains how a feature-rich app can help accomplish this goal..