5 Reasons Why Old School Customer Service Still Shines
Despite the latest advances in technology customers still appreciate good old-fashioned customer service..
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
Customer Service Tip: The Power of Observation
Sometimes it’s what a customer doesn’t do or doesn’t say that gives you the opportunity to create an amazing customer service experience..
10 Ways to Keep Customers Through Kindness
Susan Friesen explains why being generous in your business will result in more loyal customers..
Customer Service Week 2017: How to Make a Difference
It’s National Customer Service Week from 2nd to 6th October. This year, Shep Hyken invites you to take a different approach..
Take Your Customer Service from Good to Great
Peggy Murrah reflects on a bad customer experience and offers six useful tips to take your service from good to exceptional..
Celebrating the Impact of Customer Service Teams
Customer Service Week is a time for employers to celebrate their hard-working customer service teams—those on the frontline who are the unsung heroes of delivering a positive customer experience..
4 Strategies for Creating a Customer Service Culture
Over the years I’ve observed that the organizations who nurture the best service behaviors use these five strategies..
LEAP to Solve Customer Issues
Learn how to use the LEAP method to solve any issue and defuse even the most irate of customers..
How a Great App Can Help Your Bank Achieve Its Customer Service Goals
Banks continue to report that enhancing customer service is their number one priority. Dan Weis, Mobile Product Leader at NCR explains how a feature-rich app can help accomplish this goal..
6 Habits of Highly Successful Customer Service Representatives
Ashley Phillips reveals some very identifiable traits that set the best CSRs apart from the rest..
Two Questions Every Customer Service Manager Should Be Asking
Your most important assets are not your customers and your employees. It’s how your customers and your employees feel about your company..
Only Delighted Customers Should Bounce Back: Tips to Help Online Merchants Prevent Chargebacks
Riding on the growing trend of online shopping are customer chargebacks. Here are some key ways to deal with them..
Three Ways to Boost Satisfaction for the Customer of the Future
Customer satisfaction has always been a key contact centre metric, but now increased emphasis on customer experience has made it a focus for many boardrooms..
5 Secrets to Mind-Blowing Customer Service
Cindy Solomon invites you to check out these five secrets to creating a mind-blowing service culture..
Customers Love Talking About Great Service
New research shows that customers are just as likely to share a positive experience as a negative one. Read on to learn more..
Can Artificial Intelligence Drive Customer Loyalty?
If you are greeted by name next time you enter your favorite store, don’t worry, it is not a prank, you might be witnessing AI at work..
Fix Your Processes to Avoid Moments of Misery
How many processes in your business can, because of human error, cause a Moment of Misery? Shep Hyken explores how some customer complaints can be avoided by making common-sense changes..
How Reducing AHT Can Cut Costs While Improving Customer Experience
No matter what industry you’re in, companies are always looking for ways to reduce operating costs and improve the bottom line. Executives often hone-in on the call center as a prime place to begin cutting costs, but are challenged with how to do so, without negatively impacting the customer experience. Rather than reducing staff or … Read more
3 Steps to Sustainable Customer Service Performance
Customer service is not just about how a representative reacts to an individual customer; it’s about how a company as a whole reacts to its customers on a long term, sustainable basis..