Can Live Chat Improve Customer Satisfaction?
Malene Wessel takes takes a close look at some reasons why live chat can produce a high level of customer satisfaction..
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
5 Ways Artificial Intelligence Revolutionizes Customer Service
As a vital component in today’s marketplace, learn how AI harnesses the power to revolutionize the customer experience..
Do You Really Provide Great Customer Service?
Are you treating customer service as a necessary add-on to your business? If you are, you will never really provide great service..
The Customer and the Rose: A Valentine’s Day Story
Larry Galler recounts a Valentine’s Day story that conveys an important lesson in customer loyalty..
5 Ways to Listen to Your Customer and Increase Customer Loyalty
Not listening could be driving your customers away. Listen well and you’ll not only keep them, you’ll increase sales and customer loyalty..
Why Choose a True Live Chat Solution?
You may have a contact center solution that either includes some version of live chat or offers an add-on live chat option. Unfortunately, not all live chat is created equal..
When Sorry Isn’t Enough
A visit to a busy restaurant, some barbecue sauce and a beautiful jacket provide a valuable lesson in customer service..
The 8 Wastes of Customer Service
Here are 8 wastes of customer service—inspired by the Toyota Lean Manufacturing system as used by today’s process experts..
Customer Service Means Taking the HEAT
Are you good at taking the HEAT when your customers lose their cool? Lydia Ramsey explains how you can diffuse even the angriest client..
The 25 Dollar Customer Mistake
The story of how a customer was almost lost over a very small fee that in the long term could have cost a lot more..
How to Build a Strong Customer Centric Team
There is a big difference between appreciating the importance of customers within a business and creating a customer centric team..
Better Customer Service with Chatbots?
Malene Wessel believes chatbots can boost a company’s customer service, taking over some of the most simple and frequent types of customer contacts..
5 Ways to Ensure Your Customer Service Is a Hit This Year
Shep Hyken offers some solid tips to ensure your customer service takes off in the coming year..
Customer Service Predictions for 2018
Now that 2017 has come to an end, here are some customer service predictions for 2018 brought to you by Fara Haron, CEO of CRM Solutions at Arvato..
Get on the Same Page with Your Customer—Literally
Learn how the latest live chat features are driving customer satisfaction and retention..
The Most Important Thing in Customer Experience
Kristina Evey reveals the one thing we must keep in mind when managing the customer experience..
Could You Survive If 25% of Your Customers Left Tomorrow?
According to a research conducted by McKinsey and Company, 25% of customers will leave after just one bad experience..
Do Your Employees Love Your Brand?
No matter how much you invest in customer service, if your frontline employees do not love your brand then the customer experience will suffer..
How to Get More Customers to Take Your Surveys
If you want to boost your customer survey response rate there are two important factors to consider. Shep Hyken explains..