Six Keys to Creating “Wow” Customer Service Experiences
Here are some of the key ingredients for putting the “wow” back into your customer’s experiences.
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
Keep the Customer in Your Sites
Sometimes we get so caught up in making a living that we forget what life is all about: helping and sharing with people. And it is this – to help people – upon which customer service is based.
How Do You Sustain and Grow Your Customer Relationships?
The most important thing in business is to attract and retain your most profitable customers. Read on to discover how to accomplish this feat.
Customer Service: Little Things Matter
Kevin Dwyer reflects on a recent customer service experience and wonders why he feels a bit under whelmed.
5 Ways to Have a Love Affair with Your Customers!
Rosemary Rein reveals how to re-ignite the romance with your customers.
How to Improve Your Call Center
Improve customer service in your call center by following these useful guidelines.
Crafting Your Sales and Service Value Promise
Learn the essential elements of developing a sales and customer service value promise.
Quotes for the Customer Service Professional
Here are a few humorous quotes to ponder and reflect on.
4 Steps to Spectacular Customer Service
Implement this simple 4-step process for creating a spectacular flashpoint culture of your own.
Customer Service and Employee Satisfaction
Customer Service and Employee Satisfaction have been hand in glove since the beginning of time. Measuring that satisfaction, however, is another story.
Turn Your Employees into Customer Service Dynamos
Follow these three guiding principles to help your employees generate their own ideas for improving the customer experience.
Renewing Customer Loyalty: A Five Step Plan
Every business loses customers, but not many do much about getting them back. Here’s what that means in practical terms.
Customer Service Is Dying—and I’m Not Feeling So Good Myself!
Have you ever called a company and been greeted with the phrase “Hold, please”? Does it make you think that customer service is dying?
The Fickle Customer
Michelle McKinnon lists five simple steps that every employee can take to help keep customers loyal.
Top Ten Telephone Basics
Having good telephone skills helps build stronger customer relationships. Here is a handy “top ten” phone skills list for you to use.
7 Tough Customer Service Questions
It’s time to brush up on your problem solving skills by answering seven of the top tough customer service questions.
The Five Diamonds of Customer Service Leadership
The Wentworth Mansion has received the Five Diamond Award for four consecutive years. The hotel’s success is attributed to a management philosophy that extends a level of service far beyond efficiency and courteous behavior. In this detailed case study, Bob Seidler explains how this outstanding feat was achieved.
Can Mystery Shopping Customer Raise Service levels?
In this cutthroat world of high competition, how does a service organization maintain its service quality? Read on to learn more.