Burger King Offers a Restaurant to It’s Biggest Fan
For Christmas, Burger King France decided to surprise their biggest Facebook fan by offering him the biggest gift ever..
What Representatives Wish Customers Knew Before Calling In
More than 1,200 Arvato customer service representatives share tips, insights to help customers when reaching out to contact centers..
2018 Customer Contact Innovation Awards Shortlist Announced
Eleven organizations have been shortlisted to win the 2018 Customer Contact Innovation Awards..
Allianz Global Assistance Recognized for Customer Experience Excellence
Allianz Global Assistance USA has been named a winner in the sixth annual Customer Experience Excellence Awards. The annual awards program, managed by Temkin Group, recognizes companies that are being innovative in their efforts to become more customer-centric. Allianz Global Assistance was recognized for its innovative program to map and review its customers’ journey with … Read more
Get on the Same Page with Your Customer—Literally
Learn how the latest live chat features are driving customer satisfaction and retention..
Gen Z Rely on the Internet Primarily for Social Media and Entertainment
A new, national study commissioned by WP Engine and conducted by the Centre for Generational Kinetics explores the mindset, preferences, and expectations of Generation Z, Millennials, Generation X and Baby Boomers for their current and future digital experiences. “The Future of Digital Experiences” study, which surveyed 1,005 people in the EU ages 14 – 59, … Read more
The Most Important Thing in Customer Experience
Kristina Evey reveals the one thing we must keep in mind when managing the customer experience..
Could You Survive If 25% of Your Customers Left Tomorrow?
According to a research conducted by McKinsey and Company, 25% of customers will leave after just one bad experience..
Get Ready for Customer Contact Week 2018!
The largest global customer contact series is coming to Glasgow!
Do Your Employees Love Your Brand?
No matter how much you invest in customer service, if your frontline employees do not love your brand then the customer experience will suffer..
How to Get More Customers to Take Your Surveys
If you want to boost your customer survey response rate there are two important factors to consider. Shep Hyken explains..
5 Reasons Why Old School Customer Service Still Shines
Despite the latest advances in technology customers still appreciate good old-fashioned customer service..
Customer Service Tip: The Power of Observation
Sometimes it’s what a customer doesn’t do or doesn’t say that gives you the opportunity to create an amazing customer service experience..
10 Ways to Keep Customers Through Kindness
Susan Friesen explains why being generous in your business will result in more loyal customers..
New Report Reveals Online Shoppers are Happy Shoppers
Online retailers are definitely getting it right in the UK according to the latest consumer research from global customer experience expert, Webhelp..
Customer Service Week 2017: How to Make a Difference
It’s National Customer Service Week from 2nd to 6th October. This year, Shep Hyken invites you to take a different approach..
Take Your Customer Service from Good to Great
Peggy Murrah reflects on a bad customer experience and offers six useful tips to take your service from good to exceptional..
Celebrating the Impact of Customer Service Teams
Customer Service Week is a time for employers to celebrate their hard-working customer service teams—those on the frontline who are the unsung heroes of delivering a positive customer experience..
4 Strategies for Creating a Customer Service Culture
Over the years I’ve observed that the organizations who nurture the best service behaviors use these five strategies..