The Contact Center Questions Raised by Coronavirus
We all know we should expect the unexpected – that’s the nature of business. But what if you had to cease operations in multiple cities and countries at the same time?
Call Centres Coming Home: How Technology Can Smooth the Move
Gary Williams, Director of Sales and Consultancy at Spitch explores how onshore call centres relative costs can be addressed with technology..
In Choosing a CRM, Company Culture Reigns King
When deciding on a CRM application—or for just about any software application—many companies consider service to be synonymous with ease of use. .
6 Ways Employees Are Motivated by Work
Here are some ways employees remain motivated by work and what you should consider implementing in your business to encourage positivity..
Have Your Say! The Annual State of Customer Service Report
Each year this industry defining report provides key insights on the latest service, support and CX benchmarks and trends. Complete the survey and receive the full report..
10 Ways to Transform an Angry Customer Into a Loyal Client
If you asked 100 Customer Service Representatives to identify their least favorite aspect of their job, 98 would probably say it is dealing with angry customers..
4 Lessons From the Cult of the Customer
Shep Hyken shares some quotes from his revised and updated book ‘The Cult of the Customer’ to get you thinking about how to amaze your customers..
Differentiation Is Not About Customer Needs, but Objectives
There’s a constant push to differentiate in today’s competitive climate. But true differentiation comes from a deep, intimate connection with customers..
5 Benefits of Social Media in Customer Service
A recent survey found that nearly half of all users of social media channels, like Twitter or Facebook, have used these websites to reach out to companies for service..
Spitch and Creative Virtual Partner to Bring Speech Recognition and Conversational AI Together
The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services..
Using Artificial Intelligence to Build a Great Future for CX
AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). Henry Jinman shares his top three tips..
Puzzel Delivers New Chat Bot Solution to Insurance Company If
The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence from the contact center supplier Puzzel..
Why the Gig Economy and Customer Service Go Hand in Hand
Roger Beadle, CEO at Limitless explains why agile customer service models are needed and how businesses can take advantage of the gig economy to improve their customer experience..
Why Integration Over Total Automation Is Key for Customer Service Success
When it comes to customer service in 2020 companies must implement the best methods for their product or service. Here are a few key ways to decide where and when to make those needed changes..
How AI Has Changed Customer Experience Forever
Learn how having a clear digital strategy and omni-channel solution at the core, overlaid with AI is the real gamechanger to customer service..
The Five Building Blocks of Successful Customer Strategy
Find out what makes a successful customer strategy in 2020 and understand the five most important building blocks necessary to deliver on it..
Ten Ways to Supercharge Your Customer Service
Is your customer service in need of an overhaul? Here are ten quick and easy ways to take your customer service to the next level..
UJET Releases Research with Insights on the New Tools Shaping Customer Support
A new report by UJET further establishes the need for building seamless customer experiences across all channels and touchpoints..
4 Social Media Customer Service Best Practices
This article highlights four social media customer service best practices to help you wow your clients online..