Uberizing the Utilities Sector in the Fourth Industrial Revolution
Louise Robertson, Global Marketing Director at Localz, examines the impact of the ‘IConomy’ on the customer experience..
Bring the Skills of the Theatre to Your Face-to-face Customer Service Training
To deliver the best Face-to-Face service you must think like a customer. Put yourself in their shoes and consider how you would feel being served by you..
A 5-Point Plan for the New Era of Customer Experience Intelligence
Welcome to the new era of customer experience intelligence where the very best of human talents and activities combine with contextual, predictive customer analytics..
Housebuilder Redrow Named Social Customer Service Team of the Year
Leading housebuilder Redrow was awarded the highly coveted Social Customer Service Team of the Year title at the 2019 UKCCF Awards. The annual awards, held by the UK Contact Centre Forum (UKCCF), aim to recognise individuals, teams and company best practice amongst the 6,000+ contact centres based across the UK, rewarding innovation, teamwork, employee engagement, … Read more
Blending the Best of Clicks and Bricks to Stop Customer Churn
Retailers are now recognizing the importance of business outcomes and delivering outstanding customer experience. Dr John Bates, CEO at Eggplant explains..
AI Tips From BT, HSBC, Google, Deutsche Telecom and More
Ever wondered how you can use AI to improve engagement and satisfaction? Or maybe you’d love to gain more insights into your customers’ behavior? Learn more..
How Utilities Can Use Digital Communication to Fix a Fractured CX
When it comes to providing a seamless customer experience, the best place to start is with communications..
Working in Partnership to Deliver Enhanced Customer Service
In the final blog of the series, Samantha Saunders hands over to Rob Stefanovic to share an example of how cooperation between partners can help build trust and recognition..
TeamSupport Reports Increased Adoption Among Enterprise Customers
B2B customer support software provider cites company growth driven by year-over-year increases in multi-year customer agreements and larger deal values..
Axis Group Achieves ServiceMark Accreditation from the Institute of Customer Service
Axis Group has successfully achieved the ServiceMark Accreditation from The Institute of Customer Service..
Company-Wide Commitment Is Needed to Lead Customer Service Innovation
Continuing with our special Customer Service Week series, OmniServ’s Samantha Saunders argues that to lead customer service innovation, you need commitment across the board..
Recognizing Great Staff Performance Is Key to Improving Service Quality
The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition..
Deliver Better Customer Service by Breaking Down Internal Barriers
In the second of a special Customer Service Week series, Samantha Saunders explores how cross-training staff improves morale, attitude and service delivery..
Delivering Quality Customer Service to Disabled Passengers
Samantha Saunders, Head of Innovation & Regulatory Compliance at OmniServ shares the first of five special insights for Customer Service Week..
AI in Ecommerce: Personalization and Beyond
Kate Pioryshkina, Sales Manager at Iflexion takes a close look at how AI is transforming the ecommerce customer experience..
How Call Center Outsourcing Can Save You Time and Cost
As more companies look for ways of lowering costs and increasing productivity, David Miller looks at some of the benefits of outsourcing your call center operation..
5 Ways to Deliver Better Service for Customer Service Week
In recognition of National Customer Service Week, Shep Hyken provides some ways to deliver even better customer service..
Ten Strategies for Building Strong Internal Customer Relationships
Bob Lucas reveals his powerful strategies for building and maintaining strong internal customer relationships..
Brazilian Healthtech TNH Health Develops AI-Powered Chatbot for Mental Health
A quick look at the internet and you’ll see chatbots are trending right now. These AI-powered apps are making great strides in providing solutions for enhancing the customer experience. One such chatbot solution is being developed for the healthcare market by a company called TNH Health. And investors are showing interest; Valor Capital Group has … Read more