Cresta, a leader in customer experience AI, has launched its Agent Operations Center — a unified command hub designed to provide real-time oversight and management of both human and AI agents in contact centers..
Customers today expect service that feels simple, quick, and personal on every channel. They might start on your website, switch to chat on your app, call support from their car, or walk into a store..
The holiday season is packed with online orders, early deals, and last‑minute shoppers who expect everything to be fast and clear. At this time, proactive customer service shows you care..
Greyhound, the intercity bus provider, has once again earned high praise for its customer service, landing a 4.5-star rating in USA TODAY’s “America’s Best Customer Service 2026” list..
The challenge for every contact center is maintaining a consistently high level of service. This is where the International Standard for Customer Contact Centers, ISO 18295, becomes essential..
Kustomer, the AI-native customer experience platform, has expanded its AI Assistants lineup with two powerful new tools designed to give CX teams immediate clarity into their workflows and AI behavior..
While generative AI hype has been intense, the most striking thing for me has been how little AI has been adopted in customer service in 2025. The cautionary barriers have been robust but that’s going to change..
UJET, a prominent player in AI-driven contact center innovation, has announced it has acquired Spiral, a conversational analytics and AI company focused on deep customer feedback and interaction intelligence..
Sabio has announced two significant appointments to its Operating Board as part of its continued global growth strategy. Mark Starkey joins as Chief Commercial Officer and Katherine Watkins as Chief People Officer..
Sabio Group has announced the 2026 dates for Disrupt, Europe’s flagship customer experience event series. Responding to rising demand for real-world AI transformation, Disrupt now spans four major cities..
It’s been a tumultuous year for the customer experience (CX) industry. So what lessons can we take from 2025 into the New Year? Phil Smith, CEO at QPC Group, shares his top three trends and predictions..
DHL Group, the world’s leading logistics provider, is accelerating its enterprise-wide AI strategy through a new partnership between its contract logistics division, DHL Supply Chain, and the AI startup HappyRobot..
There’s still a collective sigh that occurs whenever customers have to use a chatbot. Even though the technology is improving and chatbots should be smarter than ever, they are still inconsistent and prone to error..
ASAPP, a leading AI-driven contact center software provider, has launched its Customer Experience Platform (CXP), designed to unify customer interactions, systems, and data across voice and digital channels..
Sprinklr, a leading unified customer experience management (Unified-CXM) platform, has announced an expanded global strategic partnership with SAMY, a social-first agency known for blending creativity and technology…
Five9 has announced the winners of the 2025 New Era of CX Awards during Five9 CX Summit 2025. The awards recognize organizations and partners who are redefining what’s possible through AI and automation..
Buy now, pay later giant Klarna has revealed that its AI-driven efficiency gains have allowed it to nearly double employee compensation, even as it slashed its headcount by almost half over the past three years..
New Gen, a technology company focused on e-commerce infrastructure for the AI internet, has unveiled Kepler — the industry’s first agentic commerce platform designed to make retail websites fully AI-ready..
Zendesk’s latest CX Trends 2026 report reveals a pivotal shift in customer expectations: contextual intelligence, the fusion of AI, data, and human insight, is now the gold standard for delivering exceptional service..