Could You Survive If 25% of Your Customers Left Tomorrow?
According to a research conducted by McKinsey and Company, 25% of customers will leave after just one bad experience..
Get Ready for Customer Contact Week 2018!
The largest global customer contact series is coming to Glasgow!
Do Your Employees Love Your Brand?
No matter how much you invest in customer service, if your frontline employees do not love your brand then the customer experience will suffer..
How to Get More Customers to Take Your Surveys
If you want to boost your customer survey response rate there are two important factors to consider. Shep Hyken explains..
5 Reasons Why Old School Customer Service Still Shines
Despite the latest advances in technology customers still appreciate good old-fashioned customer service..
Customer Service Tip: The Power of Observation
Sometimes it’s what a customer doesn’t do or doesn’t say that gives you the opportunity to create an amazing customer service experience..
10 Ways to Keep Customers Through Kindness
Susan Friesen explains why being generous in your business will result in more loyal customers..
New Report Reveals Online Shoppers are Happy Shoppers
Online retailers are definitely getting it right in the UK according to the latest consumer research from global customer experience expert, Webhelp..
Customer Service Week 2017: How to Make a Difference
It’s National Customer Service Week from 2nd to 6th October. This year, Shep Hyken invites you to take a different approach..
Take Your Customer Service from Good to Great
Peggy Murrah reflects on a bad customer experience and offers six useful tips to take your service from good to exceptional..
Celebrating the Impact of Customer Service Teams
Customer Service Week is a time for employers to celebrate their hard-working customer service teams—those on the frontline who are the unsung heroes of delivering a positive customer experience..
4 Strategies for Creating a Customer Service Culture
Over the years I’ve observed that the organizations who nurture the best service behaviors use these five strategies..
IQPC Exchange Launches The Future of Customer Contact Report
The brand new report THE FUTURE OF CUSTOMER CONTACT REPORT: Automation, Self-Service & the New Agent has been just released by the editorial team at the Executive Customer Contact Exchange, BFSI featuring interviews and articles from leaders that are facing customer service challenges such as: Chief Executive Office, Atom Bank Head of Operations , AXA … Read more
LEAP to Solve Customer Issues
Learn how to use the LEAP method to solve any issue and defuse even the most irate of customers..
How a Great App Can Help Your Bank Achieve Its Customer Service Goals
Banks continue to report that enhancing customer service is their number one priority. Dan Weis, Mobile Product Leader at NCR explains how a feature-rich app can help accomplish this goal..
Building Customer Trust – with the Citizen at the Heart of the GDPR Experience
Unless you have been living under a rock, you can’t have failed to notice the GDPR compliance deadline is looming..
Call & Contact Expo 2018 – Grab Your Free Ticket!
Thousands of call centre, customer contact and telemarketing professionals will flock to London’s ExCeL in March to get a glimpse at the future of the industries. Taking place on the 21st and 22nd, Call & Contact Centre Expo is an informative and captivating exhibition and conference designed to showcase the latest and most effective developments … Read more
6 Habits of Highly Successful Customer Service Representatives
Ashley Phillips reveals some very identifiable traits that set the best CSRs apart from the rest..
Two Questions Every Customer Service Manager Should Be Asking
Your most important assets are not your customers and your employees. It’s how your customers and your employees feel about your company..