Join Mary McCarthy, EMEA Customer Service Director at Microsoft and Philip Purdy, Head, Customer and Client Services Europe at Travelzoo as they deliver 45 minutes of customer service insights, Q&A and best practice..
Here are four ways WFM solutions can help get the best out of your frontline agents and keep your customers satisfied..
Check out how philanthropy will promote customer engagement, improve employee satisfaction and boost your business..
Organizations have to constantly work to ensure customer satisfaction trumps company profits. Here are a few ways to ensure your customer satisfaction hits the mark..
In today’s empathy economy companies are increasingly turning to artificial intelligence tools to enable and drive an effective and friendly customer service operation..
Jeff Mowat explains why putting your customer on a pedestal is a mistake and why treating your customer as your equal is a better approach to customer service success..
Malene Wessel reveals which features build trust in live chat and how to find out if your solution is GDPR compliant..
Shep Hyken shares a shocking example of poor customer service in the hotel industry—and how a new member of staff put things right..
Brands are failing to create the positive, emotive experiences that drive customer loyalty..
One of the most effective ways to satisfy a newly acquired customer is through effective onboarding. Here are some tips on how to get off to good start with your customers..
Available at no cost for companies to implement or administer, the PayActiv financial wellness platform gives low-to-moderate income workers access to their earned but unpaid wages between pay periods..
The General Data Protection Regulation (GDPR) is a new set of rules that will soon be mandated for those businesses dealing with European consumers. Here’s what you need to know..
Pansensic leads us into the future to learn how customer service will be driven by developments in the customer experience industry..
Kristina Evey examines the importance of culture on the customer experience and provides some key ways to make your ideal culture a reality..
Research has shown that 80% of customers want to be welcomed with a friendly greeting. Here are 10 examples of customer service greetings you can use or adapt to your own style..
CX Network has launched their annual survey on the state of customer experience and service and would like to invite you to take part!
The UK banking industry is nothing short of cut-throat with financial giant Barclays losing more than 10,000 customers during the second quarter of 2017. According to the Current Account Switch Service (CASS,) the main culprit responsible for the devastating loss of customers: continuous unsatisfactory customer experiences. TSB, one of the banks that gained a significant number … Read more
A huge 81% of people say they have left a company after experiencing poor customer service..
After a year of customer service crises and rising ticket prices, customer satisfaction with airlines drops 2.7 percent year over year to a score of 73 on a scale of 0 to 100, according to the American Customer Satisfaction Index (ACSI®) 2018 Travel Report. Guest satisfaction with hotels remains steady at an ACSI score of … Read more