Are Your Customer Relationships Simply Brief Encounters?
Brief Encounter: “A minor meeting, short in duration with a person who you will probably never see again.” Does this describe the relationship between you and your customers?
Empathy Statements for Customer Service Representatives
How to diffuse potentially difficult customer service situations.
How to Use Feedback to Fuel Customer Retention
Learn about the next generation of customer feedback.
Using Video to Improve Customer Service
Learn how video can enhance the quality of the customer experience.
12 Tips for a Positive Customer Experience
In this article Dr. Parson gives us some great tips on how to create unforgettable customer experiences.
Make Your Customers Happy with Better Answers
Knowledge Management is a key capability for enhanced customer support. Learn more in this article by Chris Hall.
How to Successfully Handle Customer Complaints
Find out why companies are employing Dynamic Case Management.
Achieving a 360 Degree View of Your Customer
How to achieve a 360 degree view of customer information for dramatic results.
Complaints – The Tip of the Iceberg
Welcome complaints! As long as you get complaints from someone who is interested in your service and wants to help you improve.
Adopt a People-Centric Approach to Improve Customer Satisfaction
Adopting a people-Centric Approach can help improve customer satisfaction and profitability.
5 Core Strengths of a Customer Service Representative
Top 5 ways service professionals can consistently deliver excellent customer service time after time, call after call, email after email.
Easy Ways to Improve Your Customer Service
When it comes to improving your service, customers want some important things from your Customer Service Representatives.
Whatever Happened to Customer Service?
Remember the bygone days of great service – with a few modern day examples.
Top 5 Customer Service Mistakes and How to Fix Them
Learn from these customer service mistakes and keep the heart of your business beating.
Excellent Customer Service for Ungrateful Customers
Even when dealing with ungrateful customers, give the best that you have to give.
65 Customer Service Best Practices
The results of a brainstorming session where the attendees came up with 65 customer service best practices. Here they are.
5 Ideas to Ensure Customer Satisfaction
Here are 5 ways that you can ensure customer satisfaction on your next product or service transaction.
Ten Top Tactics for Healthy Customer Service
Norman Huckerby presents his top ten tips for keeping your customer service alive and kicking.