Should You Fire A Customer?
In this article Larry Galler questions Sprint Nextel’s decision to fire it’s customers..
The First Step to Building Relationships With Clients
Finding a niche that is the “right fit” with your client will set you on the path to success. Many coaches, consultants and solo-professionals have a challenge with finding their niche market because they want to serve as wide a range of people as they possibly can. The purpose of choosing your niche, is so … Read more
Amazon Customer Service
Customer service and customer care contact details for Amazon.
7 Steps to Improve Your Customer Service Desk
Is your Service Desk’s customer service seen as an asset or a liability?
Emerging Technologies Will Change the Face of CRM
Neil Hammerton, CEO of hosted voice provider, Natterbox, explains how new technology can aid customer service..
Solidify Relationships With Your Customers Through Personalized Contact
Here are some suggestions for communicating with customers in a meaningful way..
Alexon Selects Communicator Corp Email CRM
CRM, marketing and email platform chosen by Alexon Group. Ladies clothing retailer Alexon Group PLC has chosen the Communicator email management platform from Communicator Corp to provide customer relationship management and marketing through regular email communications. Prior to the decision to choose Communicator Corp, Alexon had outsourced the distribution of their email campaigns, which were … Read more
ADA Technology Services Gains Service Desk Institute Accreditation
Six month of rigorous auditing results in SDI award for ADA. Howard Kendall, SDI’s Chairman (front left), presents Robert Sage, ADA’s Head of Support Services (front right), and ADA’s Service Desk with 3 star accreditation. Howard Kendall, SDI’s Chairman (front left), presents Robert Sage, ADA’s Head of Support Services (front right), and ADA’s Service Desk … Read more
atandt Customer Service
AT&T is the biggest company providing fixed line telephone services in the USA..
Turning Your Customer Service Representatives Into Your Best Sales Agents
Customer Service Reps must be equipped with the knowledge and tools necessary to upsell, cross-sell, and make sales offers..
Thoughtful, Value-Added Customer Service
Adding extra value doesn’t have to be an expense or a cheap gimmick. In today’s economy price may be king, but value for money is the crown on the king’s head!
24 Hour Live Chat Service Launches in Taiwan
Taiwan is a global hub of technological products, and since people there lead busy lives, “24-hour service” is emerging as a new culture, according to Sinyi Realty, a real estate company in Taiwan. According to a survey conducted by Sinyi, since its 24-hour online service launched, even in the late night or early morning, there … Read more
Answering a Call from the Future
You might think a “phone company” deluged with “call center” customer-service problems is as ironic as it gets. You’d be wrong..
Best Customer Service Companies
We all have our own opinions on which companies provide the best customer service, but what do others think? In this Business Week ranking you can discover which of the world’s biggest companies provide the best customer service. The Results of this Business Week 2008 Customer Service Champs ranking are based on research by by … Read more