Customer service agents are the face of your company and can make or break your business. If your team is not motivated, it can affect the overall quality of your service. But how do you keep your team motivated?
Customer service is all about making customers feel valued, comfortable, and happy. So, the happier your customer service employees are, the more you can ensure your customers receive top-notch customer service..
As crucial advocates for your business, how do you create an environment where agents feel empowered to do their best work? Start by giving agents the right tools they need to do the job without unnecessary stress..
When employees are empowered, they have the authority to make decisions—to bend and break the rules—on the spot to take care of a customer. Learn more in this article by customer service strategist, John Tschohl..
Personal and organisational growth go hand in hand. Ross Daniels at Calabrio shares his top tips for an effective wellbeing programme to build a happy and productive team..
Employee turnover is not just an irritation for employers, it can and does add up to a waste financially. Given the frequency of Millenials and Gen Z changing jobs, it is becoming an increasing priority..
Today’s customer has countless options when making a purchase. It’s therefore essential to understand that the quality of your customer care can only be as good as your team and how happy they feel..
The Great Resignation has seen dramatic employee turnover rates. John Tschohl shares some important steps you can take to retain your current employees and attract new ones during these challenging times..
Lezli Harrell, Vice President at COPC Inc. takes an in-depth look at how leaders can improve employee engagement to drive a better customer experience and achieve greater customer loyalty..
For a company to be successful and profitable, it needs to sell great products, offer amazing customer service and have loyal customers. But above all else, it needs to have a team of highly engaged employees..
As already-high customer expectations continue to evolve, businesses need to pivot rapidly to meet them. Contact center leaders need to get smart about how they deliver better customer experiences..
Do you want to reflect the diverse nature of your business and the breadth of talent within it? Are you global but want to be able to show that you are a people-first company? Learn more about user-generated content..
When working remotely, engagement levels are crucial to success. Find out how to boost engagement and make working fun for customer service employees..
Mads Fosselius, Founder and CEO of Dixa explains how to create an environment where customer service agents feel empowered to do their best work..
As contact centres evolve as a result of COVID-19, Thomas Rødseth, Chief Technical Officer at Puzzel says now is a critical time to keep frontline staff safe and motivated..
Happy customers will lead to your success but how do we ensure this level of customer satisfaction is consistently met? Through the hard work and dedication of our staff..
Here are some ways employees remain motivated by work and what you should consider implementing in your business to encourage positivity..
UBC Sauder School of Business researchers have measured employees’ experience of customer mistreatment and its emotional effects, as well as their quit rates..
When companies spend time ensuring their employees are engaged, the results speak for themselves..