Fast-paced and people-centric platforms like Instagram provide companies with a convenient opportunity to serve and delight their customers. It’s also a great way to showcase your unique brand personality..
Twitter can be a great way to connect with customers and build customer relationships, but it can also be a place where customer complaints are aired. Here you will find some key tips for handling complaints on Twitter..
Jason Grier, EVP and Chief Customer Officer at Reputation looks at the future of customer feedback surveys and how customer emotion is better captured on social media than by traditional survey forms..
A recent survey found that nearly half of all users of social media channels, like Twitter or Facebook, have used these websites to reach out to companies for service..
This article highlights four social media customer service best practices to help you wow your clients online..
With social media firmly cemented in our daily lives, it’s no surprise that we are further utilising those channels to gain quicker and more personalised engagements with brands..
New research shows that customers are just as likely to share a positive experience as a negative one. Read on to learn more..
If you are greeted by name next time you enter your favorite store, don’t worry, it is not a prank, you might be witnessing AI at work..
In today’s digitally connected world it’s critical that you don’t sit on the sidelines and observe—you must actively engage with your customers. Elena Lockett at FM Outsource, digs deeper into the hidden side of social media..
Businesses are failing to adequately address the concerns their customers are posting on social media, citing poor response times and a lack of understanding or appreciation of the problem as being the main issues. Here are my top tips to getting it right..
Forward thinking companies are using social media to further engage their customers. Here are five tips to help you use social media to take your customer service to the next level..
Faster, simpler, more direct – three of the many reasons to set up customer service methods on your social media accounts. But as all our communications move to behind a screen, it’s vital to keep the personalization a phone call can deliver..
Learn how to use Social CRM to reach out and connect with your customers.
Complete customer management and the power of social networking.
With bank branches closing each week, “Banking is no longer a place you go, it’s simply something you do.” Retail banking has had to evolve considerably over the last few decades. Banks used to have it relatively easy – customers were loyal, local and trusting and kept the same bank account for their whole life. … Read more
Social media is enabling customers to complain like never before – are you ready for “customer revenge”?
Richard McCrossan, Strategic Business Director of customer service software company Genesys, explains how a recent angry customer tweet shows just how important it is for companies to listen to the voice of the customer and have the facilities to act immediately..
Here is an infographic by Impact Learning that explores the undeniable link between social media and customer service..
As customer service and social media blend to provide a new platform for providing customer care, Belinda Gannaway looks at the key success factors..