Dare to Care: Why You Can’t Script Sincerity in Customer Service
Learn why your customer service team must have empathy, sympathy, patience, tolerance, understanding, passion and, of course, sincerity..
Telephone Customer Service
Customer Connections: Is Your Voicemail Greeting up to Date?
Lydia Ramsey reflects on her experience with a local restaurant and offers some timely advice for users of voicemail..
7 Ways to Handle Customer Complaints Over the Phone
Before I take you through a 7-step process and tactics for dealing with difficult telephone calls, let’s explore your beliefs and intentions about customer complaints..
Time to talk? Automating Customer Conversations Could Be a Big Mistake
In the increasingly digitized consumer and business world, personal communications count for a lot.
Providing Positive Customer Service over the Phone
Are your team members communicating clearly and effectively? Are they trained to develop positive outcomes? 10 Tips for positive phone conversations.
Managing Caller Hostility on a Customer Complaint Hotline
How to avoid anger spiraling out of control on the telephone.
Top Ten Telephone Basics
Having good telephone skills helps build stronger customer relationships. Here is a handy “top ten” phone skills list for you to use.
20 Business Telephone Etiquette Tips
Today’s technology has many advantages and a great many disadvantages. I often wonder how our society survived without a mobile telephone. Now I wonder how I survived without the Internet.
Outshine the Competition with Telephone Customer Service
One of the most important things that can set you apart from your competition is giving better service on the telephone. Here are 5 quick and simple tips for better phone service.
Winning Customers Over the Telephone
Do you sometimes wonder where your customers have gone? In a study by the International Customer Research Institute, individuals gave several reasons for becoming “non-repeat” customers. Read on to discover more.
Customer Service Phone Tips
Making a good impression on the telephone phone is not that difficult. Here are 7 customer service phone tips to help you succeed.
Don’t Leave Me Hanging On The Telephone
Recent reports on charges levied by a range of service providers, especially banks, provide some interesting food for thought. The Which! Survey suggested that some providers are making money from customer contact centres, leaving customers waiting for several minutes in a queue, with little transparency as to whether callers are ringing a free number or … Read more
Telephone Customer Service
In today’s high-tech world, the one communication tool that remains a constant is the telephone. Here are my top 12 tips for telephone customer service.
How to Provide Great Customer Service over the Phone
Kevin Gillam offers some handy tips on how to make every phone call with your clients great..
The Voice of Customer Service: The Sweet Sound of Telephone Support
Customer relationship management tools abound, yet let’s hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit..