Customer Service Articles

Based on a recent global survey and interviews with key industry players, these 10 principles show how companies can position themselves for future customer success..

Creating self-improving customer service operations that drive long-term revenue through customer retention and repeat business..

In the quest to improve customer experience and loyalty, it’s helpful to consider the ‘cultural habits’ of successful service organizations..

A compilation of all-time favourite instances of good, bad and ugly customer service to help you learn the dos, and don’ts..

If you’ve ever had the pleasure of dining at a Michelin-starred restaurant, then you will know that customer service is a major part of the experience. Here’s how it’s done..

Companies that truly want to grow need to focus on improving their relationships with customers and providing an experience that will get customers talking..

Along with establishing a sense of structure and order, an organized work environment reduces stress, promotes team spirit and allows you to provide excellent customer service..

Here are some of the most important things that customers want from you. Fulfill these needs and you will be well on your way to creating “raving fans”..

As business owners we can tend to fall into a big trap when we assume our customers will accept our word that our service is excellent and better than everybody else’s..

Shep Hyken reflects on poor service in a local restaurant and explains why honesty is always the best customer service policy..

There are a number of reasons why companies fail at customer service. Sometimes it’s not what you are supposed to do, but what you should avoid doing..

Customer service excellence is a continuous, ongoing process. Here are some key ways to deliver first class service..