SDL has announced that Blackboard, a leading education technology company, has improved its global web presence with SDL Web and SDL BeGlobal, two key components of the SDL Customer Experience Cloud..
Training and retaining good staff, and understanding, setting and managing customer expectations are among the top challenges facing customer service professionals according to a survey by ASQ, the world’s leading authority on quality..
Genesys, provider of omnichannel customer experience and contact centre solutions, has announced that it has been accepted as a supplier for the UK Government’s latest G-Cloud framework, G-Cloud 7..
Marks & Spencer has topped a poll to find out to which clothing brand or retailer UK shoppers are most loyal. The high-street stalwart received 12% of all mentions in the free vote..
Telecoms firms and local authority services, such as council tax and housing departments, are among some of the worst ranking sectors in the UK for customer service, according to new research..
Customer solutions company, Grass Roots Meetings & Events has been named number 52 of the Crain’s Best Places to Work in New York City..
The Phone Co-op, based in Chipping Norton and Manchester, UK has won the Best Consumer Facing award at the UK Social Enterprise Awards..
Here is a simple 4-step formula to help your team remember how to GIVE exceptional customer service each and every time they interact with customers. These guidelines work whether you are dealing with a customer for the first time or whether it is a repeat visit..
Despite record UK sales of £1.1 billion on Black Friday, British consumers are much less satisfied with retail customer service compared to Christmas 2014..
Faster, simpler, more direct – three of the many reasons to set up customer service methods on your social media accounts. But as all our communications move to behind a screen, it’s vital to keep the personalization a phone call can deliver..
You can beat the top ten examples of poor service, and learn how to deliver excellent customer service. How? It begins with caring for your customers and doing the right thing for them. Then, you keep learning..
Do you want customers that are “crazy” about your business? Erol Allen explains why reputation, engaging employees and engaged leadership are critical to your organization’s success..
The connection between customer service and marketing is undeniable. So if you deliver good customer service, let people know as part of your marketing efforts. You can expect an effortless marketing boost as well, as happy customers talk to their friends about their experience..
A 66 per cent increase in sales since 2012 has turbocharged success for vehicle leasing and contract hire broker Synergy Automotive..
Email delivers the fastest and most accurate customer service in US retail, far exceeding social media and other channels, according to new research from multichannel customer engagement software provider Eptica..
Following National Customer Service Week (5-9 October), Red Funnel Ferries is delighted to have been accredited with the national ServiceMark standard from The Institute of Customer Service in recognition of the company’s commitment to, and achievements in, customer service..
From a viral video to a positive review, a customer’s motivation to share their experience with your product or service usually comes down to remarkability. By remarkable I mean something that is worth commenting on and sharing with others..
Perhaps you heard about the major cable and internet provider that made “headline” news last year when a customer recorded a call to the company’s customer service center. Read on to learn more about this customer service debacle..
Madeline recounts her experience in a local restaurant and offers three ways businesses can consistently deliver excellent customer service..