Crafting Your Sales and Service Value Promise
Learn the essential elements of developing a sales and customer service value promise.
Quotes for the Customer Service Professional
Here are a few humorous quotes to ponder and reflect on.
4 Steps to Spectacular Customer Service
Implement this simple 4-step process for creating a spectacular flashpoint culture of your own.
Customer Service and Employee Satisfaction
Customer Service and Employee Satisfaction have been hand in glove since the beginning of time. Measuring that satisfaction, however, is another story.
Turn Your Employees into Customer Service Dynamos
Follow these three guiding principles to help your employees generate their own ideas for improving the customer experience.
Renewing Customer Loyalty: A Five Step Plan
Every business loses customers, but not many do much about getting them back. Here’s what that means in practical terms.
Customer Service Is Dying—and I’m Not Feeling So Good Myself!
Have you ever called a company and been greeted with the phrase “Hold, please”? Does it make you think that customer service is dying?
The Fickle Customer
Michelle McKinnon lists five simple steps that every employee can take to help keep customers loyal.
Top Ten Telephone Basics
Having good telephone skills helps build stronger customer relationships. Here is a handy “top ten” phone skills list for you to use.
7 Tough Customer Service Questions
It’s time to brush up on your problem solving skills by answering seven of the top tough customer service questions.
The Five Diamonds of Customer Service Leadership
The Wentworth Mansion has received the Five Diamond Award for four consecutive years. The hotel’s success is attributed to a management philosophy that extends a level of service far beyond efficiency and courteous behavior. In this detailed case study, Bob Seidler explains how this outstanding feat was achieved.
Can Mystery Shopping Customer Raise Service levels?
In this cutthroat world of high competition, how does a service organization maintain its service quality? Read on to learn more.
Being Present is a Gift to All – The Real Meaning of Real Time
They say wherever you go, there you are. Yet how present are you at any given time and place you find yourself? Many professionals appear in body but little else. Don’t get marked as missing in action.
10 things to Remember while Replying to your Customers’ Email
10 quick and easy customer pleasing tips to adopt when you are replying to your customer’s email.
Never Ask a Question: Does your Organization Make the Grade?
How do you answer when asked the question: “Does your Organization Make the Grade?”
Five Pillars of Sustaining Exceptional Service
Have you ever wondered what goes on behind the scenes of a great service provider? Read on to find out more.
Client Service as a Competitive Advantage
If you were hauled you into a court of law and accused of being a ‘world class’ client service provider, would there be enough evidence to convict you?” Many times, unfortunately, their answer is, “Probably not.”
No Customer Service – No Sale
Have you ever left a store without buying what you went there for? Make sure it doesn’t happen at your store or business.