A New Spin on Mystery Shopping
In today’s fast-changing and competitive environment, excellent customer service is essential for success. Here’s how to keep your customers – for life!
Build Stronger Relationships with Customer Issues
The well-known Russian Playwright Anton Checkhov once wrote “Knowledge is of no value unless you put it into practice”. Nothing could be truer when it comes to achieving efficiency in customer management.
Oh No, I Don’t Want to Be a CSR Anymore!
Cumbersome systems can push your CSR’s over the edge when it comes to good service.
What To Do When a Customer is Angry
How to set our goal at seeking resolution versus arguing or trying to defend ourselves when dealing with disgruntled clients.
Become a Customer Service Raving Fan!
If you want your customers to be raving fans of your business, you must first be raving fans of your customers.
7 Effective Ways to Handle Complaints and Keep Customers Happy
Learn how to turn customer complaints into an opportunity for your company to shine.
The Keys to Delivering World-Class Service
Jay Lipe shares his keys to delivering world-class customer service, namely: “The Three Pillars of Service Cool”.
Who’s in Control of Your Customer Service?
Here are several ways you can make your sales process visible for your customers and give them the feeling of control that is so important to them.
Give Good Voicemail – Master the Art of Leaving Messages!
Including these seven steps in your voicemail practice will increase your productivity and elevate your standing as a true customer service professional.
Customer Experience: It’s More Than Customer Satisfaction
Joe España believes that the time, money and effort spent on gathering and analyzing customer satisfaction measures isn’t worth the economic payback.
Is The Customer Always Right?
Is the customer always right? How far should a company go to satisfy their clientele or customer base? Read this article to find out.
The Power of Highly Satisfied Customers
Find out the difference between satisfied customers and highly satisfied customers and the impact on your business.
Turbocharge Your Business with Exceptional Business Courtesy
The top 1% of businesses has a level of business courtesy others simply do not. In this article, Honorée Coder takes a close look at what separates the top 1% of business professionals, income-earners and producers from the other 99%.
True Success Equals Loyal Customers
Dennis Sommer provides 5 ways to dazzle your customer base and create customer loyalty.
Tips for Removing “Customer Hassles”
Are you wrestling with cranky customers, low-vitality products, congested services, and an aching bottom line? You certainly don’t need to. Read on to learn more.
Customer Service or Customers Serve Us?
Here are the seven “Fs” that create the kind of customer service that is completely satisfying to every customer every time.
Test Your Customer Service Knowledge!
Who says service is serious? Take this fun quiz to test your customer service knowledge.
Dealing with Customer Complaints – B.L.A.S.T.
Handling customer complaints doesn’t have to always be a battle, with the right tools and responses you can use complaints to your advantage; to help you build your business.
Customer Service Begins with an “A”
Customer service is built on the bedrock of a positive attitude. Without the positive attitude all of the attempts to “train” customer service will fail.