Customer Service After COVID-19: The Choice Is Yours
How you treat your customers during the COVID pandemic will set the stage for the future. Bryan Horn looks at the way forward after the crisis..
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
The 9 Best Ways to Win Back an Upset Customer
Many service providers have lost sight of what really matters. Steve DiGioia reveals his best strategies for winning back upset customers..
Don’t Let Your Customers Fall in the Expected Experiences Gap
Shep Hyken gives his latest view on the gap between the best customer service performers and most companies today..
Keeping Customers Happy with OneDesk
Successful companies strive to support their customers with the best people and more increasingly, the best technology. Here I review OneDesk, a popular customer service solution..
Why a Customer-First Mentality Is Now More Important Than Ever
Howard Spector, co-founder and CEO of SimplePractice, explains why a customer-centric culture must permeate through an organization’s every action..
Artificial Intelligence: First Aid for Companies in Challenging Times
When unexpected events occur and customer demand increases what can companies do? Henry Jinman at EBI.AI outlines four ways conversational AI can help and shares a real-life example..
How Plain Language Reduces Call Centre Volume By 19%
Fergal McGovern, CEO of VisibleThread explains why communicating in plain language results in less customer confusion, reduced workload and a stronger customer experience..
Which 5 Traits Would You Choose to Build the Ideal Customer Service Agent?
Great service means great people. Steve DiGioia looks at the key traits you need to consider when hiring your ideal Customer Service Agent..
Taking Customer Service From Good to Great!
Customer experience trainer Bryan Horn reflects on how customer service standards have fallen and offers some ways to take customer service from good to great..
How to Market Customer Experiences in a Time of Isolation
Now is the time for brands, businesses and organisations to look at what they can achieve, provide and do, to create an online, virtual version of themselves..
How to Quickly Onboard New Call Center Workers in Times of Crisis
Derek Jones, VP Enterprise Strategy, Americas at Deputy outlines the steps call centers need to take for quick onboarding of new employees..
Long-Term Success Starts With a Customer-First Work Culture
Delivering the best possible customer service starts with establishing a culture that puts employees and customers first..
Why a Chatbot Alone Isn’t the Answer
Sarah Al-Hussaini, Co-Founder and COO of Ultimate.ai, explains why chatbots must be part of the customer journey if their full potential is to be realized..
How to Boost Communication With Your Team During the Pandemic
Wherever you’re working, what’s most critical is how and what is communicated by the business leaders to their teams..
Can Employees’ Level of Customer Service Be Affected by Their Job Happiness?
Happy customers will lead to your success but how do we ensure this level of customer satisfaction is consistently met? Through the hard work and dedication of our staff..
Customer Support Guide to Effectively Helping Your Customers
The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com..
Best Tips to Improve Customer Service
If you want to up your customer service game, you’re making a great decision. Here are eight tips to help you get started..
Customer Service Skills That Will Make You a Better Project Manager
At first sight, it might not seem like project management has a lot to do with customer service. Read on to discover some surprising cross-over skills..
5 Ways to Apply AI and Win Back Business
Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centres during spikes in demand..