Top Shopify Customer Support Apps for October 2020
With keen competition in the eCommerce space, customer service is a top priority. Alon Ghelber looks at some of the top Shopify Customer Support apps available today..
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
12 Ways to Provide Better Customer Service by Phone
Without a doubt one of the most important skills in business is the ability to communicate with customers by telephone. Here are 12 ways to provide better customer service by phone..
Adapting Customer Experience (CX) for a Post-COVID World
Maz Javadzadeh, client relationship director at Paragon Customer Communications outlines why businesses have a unique opportunity to position themselves at the forefront of transitions in consumer behaviour..
A 3-Step Formula for Consumer Trust in the AI Age
Adopting Artificial Intelligence is just the first step. Henry Jinman of EBI.AI reveals his 3-step formula for winning hearts and minds in the quest for consumer trust in the age of AI..
Customer Service Week: A Time to Celebrate Customers and Employees!
It’s that time of the year again, the leaves are changing from green to gold and red, there’s a chill in the air and it’s time to celebrate… It’s Customer Service Week!
Leading with Service During the COVID-19 Pandemic
The coronavirus brings new and unique challenges to organizations in every industry in all parts of the world. People are working in a time of tremendous uncertainty and stress..
7 Benefits of Six Sigma for Small Businesses
A satisfied customer is a happy customer and by understanding the benefits of six sigma you will be one step closer to improving the customer experience and achieving customer loyalty..
5 Ways Brands use eCommerce Data to Improve Their Customer Service
The customer experience your company provides to customers can’t simply be quantified in the number of sales, but can be measured at all phases of the customer experience..
Five Times the Erlang Formula Won’t Help You
There is no denying that the Erlang formula is a tried and tested predictor for linear customer journeys, but does it have the flexibility to remain accurate? Liam Hastie at Simul8 investigates..
Transforming Customer Service – What to Look for in a Conversational AI Tool
What should business leaders take into consideration when evaluating Conversational AI solutions? Jessica Gopalakrishnan, Senior Director of Marketing at Cognigy explains..
Free Webinar: Building the Ultimate Customer Service Workforce
Join us for the next free customer service webinar: Building the Ultimate Workforce – train, motivate and empower agents to strengthen customer loyalty and boost revenue..
Your Call Is Very Important to Us
Bryan Horn examines the state of customer service today and provides three ways to reduce customer frustration and promote positive outcomes..
Why Content Marketing Is Key to Connecting With Today’s Consumers
Producing valuable content and sharing expertise can in itself be a form of customer service that will build a sense of trust towards your business..
4 Strategies to Drive Customer Loyalty: Post-Pandemic Edition
In today’s irregular world you need to make sure your customers are loyal to your brand. Anastasia Tatsenko, Head of Sales and Customer Success at NetHunt CRM explains..
5 Habits of Exceptional Customer Service Managers
Customer service skills may be similar from job to job, but managers with these 5 habits excel at motivating, communicating and coaching their teams..
3 Ways to Embrace the Evolving World of Remote Work
Magnus Geverts of Calabrio shows how to drive workforce flexibility, enhance customer experience and employee satisfaction using modern workforce engagement management (WEM) solutions..
5 Ways Live Chat Can Help Your Business—and How to Find the Best Software
Here are some of the key benefits of implementing live chat as well as some tips on how to choose the best software for your organization..
Five Essential Tools for Better Customer Service
Customer service tools not only make it easier for you to reach out to your clients, but they also help to analyze and manage customer data to make informed business decisions..
AI to the Rescue: First Aid for Busy Contact Centres in Local Government
Can Artificial Intelligence (AI) really deflect calls away from the contact centre? Henry Jinman of EBI.AI outlines 7 reasons why conversational AI holds the answer..