Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
The marketing landscape is constantly changing and evolving. Nowadays customers want ‘immediate’, whether that’s immediate results, immediate satisfaction, or immediate blame..
Michael Reiserer, MD EASY Software, Germany, reveals many companies are making good progress towards employee and supplier experience management but there is still work to be done..
Edmund Ovington, VP at Unbabel, discusses the impact of the pandemic and the challenges customer service teams face to scale up and respond quickly to customer needs..
Bryan Horn talks standards and why he believes it is essential to have a dedicated director with a customer-first mindset leading your operation..
Purity, the experiential marketing agency have produced this useful infographic to help inspire new ways of creating virtual experiences in the new reality..
Remember the days when people noticed good customer service, talked about it, and most importantly—rewarded you for it? Happy customers would return and spread the word..
Get ready to do a little math. While not my typical lesson, this is very important. It’s about customer retention—which can lead to customer loyalty..
Speech recognition software is becoming a key technology in our everyday lives. Despite this, there are some reservations. Gary Williams investigates..
Quality should be the highest priority for any type of organization, and for providers of customer service software this means constant quality assurance and testing..
Quick-service restaurants are benefiting from new tools, devices, and applications that improve their efficiency while keeping customer satisfaction high..
Some exciting trends are emerging in the world of Mixed Reality (MR) that could have a major impact on the online customer experience of the future..
As contact centres evolve as a result of COVID-19, Thomas Rødseth, Chief Technical Officer at Puzzel says now is a critical time to keep frontline staff safe and motivated..
Emergent technologies have forever changed traditional customer service support. In this in-depth article, Reina G. Wiatt and Jolene A. Lampton look at the state of customer service in the digital age..
Rob Crutchington explores the vital role of IVR to deliver fast, secure card payments that boost agent performance and customer confidence..
If you are running an online business, you need to make sure that you are offering the highest levels of customer service possible. Here are 5 tips to keep you focused..
Live chat is now one of the components of virtually any customer support toolset and used by businesses as one of the active customer communication channels…
Ben Bendall, SEO specialist at Reassured explains how positive customer reviews can help companies grow their digital presence and business..
Matthew Sims, Director of 4T4 Consult, the first influencer to join Puzzel’s new partner programme, shares the top challenges when outsourcing your contact centre..
Antony Jagger, Manager, Customer Solutions, Aptean, looks at some of the challenges associated with mobilising customer services teams in the financial services sector..