Make it Easier for Customers to Do Business with You
A three step process for making your business customer-friendly and build the relationships critical for customer loyalty.
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
Follow the Customer Service Leader—And Leave the Rest Behind
John Tschohl is inspired by one of the world’s leaders in customer service—online retailer, Amazon.com. In this article John suggests we follow Amazon’s example and take the lead in serving our customers.
How to Instantly Upgrade Your CRM Software
Your CRM system does a lot for your business, but you can help make it do more with a few simple upgrades. Learn how in this article.
Real Time Relevance Creates Amazing Customer Service
Why the combination of customer interactions can add up to an overall amazing customer experience.
Customer Service—It’s Not Rocket Science
Let’s go back to basics by taking a closer look at the principles of customer service.
Inconsistent Customer Service: A Tale of Two Stores
It was the best of stores, it was the worst of stores. An interesting article by Shep Hyken.
The Financial Impact of Customer Service
Don’t take customer service for granted – the financial impact is huge!
5 Steps to a Better Customer Service Experience
Take a journey through the five Stages of the Customer Satisfaction Practices Continuum.
How to Avoid Customer Support Blunders
Delivering customer support excellence can be a challenge. Here are 5 of the most common blunders to avoid.
WOW! Customer Service: You Never Get a Second Chance
Make the most of those precious opportunities when connecting with your customers.
What Customer Centricity Is Really All About
The decision that you have to make is whether customer centricity is an investment that promotes doing more rather than less for your customers.
Are Your Customers Getting Uniform Service?
If you want to offer the best possible customer service experience, be sure to be consistent.
The Importance of Departed Client Analysis
Do you know the real reasons why your lost customers decided to stop working with your company? Here is a way to find out.
Walk a Mile in Your Customers’ Shoes
How easy is it for people to do business with your organization? If you don’t know, you’d better find out—and fast.
5 Keys to Customer Retention
Customer retention is important to the long-term success. Here are five ways to keep your customers.
Complaining Customers: An Opportunity Not a Threat
Handling complaints in a positive way produces tangible benefits for your organization. Learn more in this article.
How to Handle Tough Customer Conversations
Learn how tough customer conversations should be handled.
The Real Cost of Losing a Customer
Losing a single customer means you’re losing money, but what is the real cost of losing a customer?
How to Hire the Best Customer Service People
A close look at competency based assessments for successful recruitment of CSRs.